The Content Manager will be a key strategic role in the development and implementation of world class employee experience using Service Now and WorkDay technologies. This role is critical in creating, managing, and optimizing content that delivers a consistent, compliant, and intelligent employee experience through the Shared Service Technology model.

Strategy & Planning

• Key contributor to the development of the shared services strategy leveraging AI and automation to create a world class sustainable employee experience.
• Create, implement a sustainable catalog of content across the People Team functions.
• Develop and enforce content guidelines that ensure:
• Consistent brand voice and messaging
• Accuracy and relevance to target audiences
• Compliance with internal policies and external regulatory requirements

Quality & Accuracy

• Monitor quality standards and metrics for accuracy, reliability and compliance for the employee experience and adjust content on a regular basis.
• Create and implement a content calendar for regular audits.

Cross Functional Collaboration

• Collaborating with internal teams (COE’s, HRBP’s, ET, etc) to align content strategy to the broader goals of the People Team organization:
• Create persona-based employee content experiences
• Streamline content creation and distribution workflows
• Implement intelligent content recommendation systems

Partnering with internal and external teams to fine tune the model for optimum content output

• Training teams to be “citizen developers” and support agents to the development of the model
• Continuous Improvement
• Proactively seek out areas for continuous improvement with COE’s and other stakeholders to refine outputs of the model , creating a “citizen developer” culture.

• Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced degree preferred.
• 8+ years of progressive experience in HR or Content Management.
• Proven track record of successfully leading HR projects and/or implementing shared services models.
• In-depth knowledge and hands-on experience with HR technologies, particularly ServiceNow (especially Knowledge Management module) and Workday, with a strong ability to leverage technology for process workflows optimization and automation.
• Strong ethical framework for AI and content management
• Exceptional strategic thinking, problem-solving, analytical, and data-driven decision-making skills.
• Demonstrated expertise in change management, stakeholder management, and effective communication at all levels.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong people management skills with a proven ability to build, develop, and inspire high-performing teams.
• Commitment to continuous learning and professional development in HR best practices and technologies.