This role is central to developing and delivering a modern, customer-focused, and industry-leading HR shared services function grounded in self-service principles. Collaborating closely with the broader People team and senior management, you will lead efforts to make the function user-friendly, efficient, and supportive of an excellent colleague experience.

• Lead and nurture a high-performing team, fostering growth, collaboration, and service excellence.
• Continuously strive for improvement while maintaining high standards of delivery as the business evolves.
• Champion best practices and support a culture that prioritizes colleague engagement and business performance.

• Proven expertise in HR shared services and team management, ideally within a best-practice, professional services environment with a globally distributed workforce – international experience is paramount.
• A strong understanding of what great HR shared services looks like and how to implement and embed them effectively.
• Excellent attention to detail, stakeholder management, and communication skills.
• A proactive, solution-oriented mindset, with a passion for driving change and fostering a culture of respect, recognition, and engagement.