This role is responsible for the strategic leadership and operational management of the HR Shared Services Team to deliver high-quality, centralised employee relations services to the organisation.

• Develop, implement and maintain inclusive employee relations strategies, policies, and procedures aligned with an employee centred culture and which support the organisation’s values, goals and objectives.
• Lead and manage a team of Employee Relations professionals, providing guidance, support and opportunities for development.
• Provide expert advice and guidance to senior management on complex employee relations issues and matters such as performance management, compliance, policy and practice as required.
• Track and report on employee relations activity, including identification of key themes.
• Monitor trends in employee relations and employment law, and ensure that the organisation’s policies, procedures and templates are kept up to date and compliant.
• Manage the resolution of complex employee relations cases, including investigation, disciplinary, grievance, capability and employment tribunal cases.
• Act as the contact for employment law queries and own the relationship and liaison with internal legal advisors.
• Collaborate with HR Business Partners and Centres of Excellence to provide an employee relations viewpoint where required, to support the development and delivery of people initiatives and the wider people strategy.
• Ability to lead and manage HR projects, ensuring they are delivered on time and within scope.
• Experienced in managing and driving change within the HR function, including process reengineering and system implementation, whilst involving key partners such as PS Home, IT, HR Business Partners etc.
• Ability to build trust and maintain strong professional relationships with Key Stakeholders and colleagues across the business, with a robust commitment to the enhancement of the service provided and reputational development of the HR Shared Services Team.
• Strong analytical skills to interpret HR data, identify trends and make data-driven decisions and recommendations to leadership.
• Creative thinking in finding solutions to enhance service delivery from the HR Shared Services Team.

• Minimum of 5-7 years’ experience in managing employee relation, shared services and proven track record of complex work.
• A comprehensive and up-to-date understanding and practical application of employment law.
• Strong management and leadership capabilities acting positively, flexibly, and constructively.
• Proven experience in managing, leading, developing and coaching a high functioning, engaged team of HR professionals.
• Effective communication and influencing skills with a collaborative approach able to quickly build good working relationships with a diverse range of stakeholders at all levels.
• An analytical and innovative mindset with sound judgement and experience of developing and implementing organisational strategies, policies, procedures, resolutions, and continuous improvement.
• Resilient and confident in dealing with ambiguity and risk; ability to prioritize multiple work-streams without sacrificing quality.
• Excellent interpersonal communication, presentation, facilitation, and influence management skills to effectively communicate with all levels of the organization.
• An exceptional eye for detail and strong organisational skills, with significant experience working with large volumes of evidence and similar.
• Strong results-orientation and sense of urgency with a focus on service delivery; willingness to be “hands-on” with a “can-do, will-do” attitude.