The Director, Global Delivery Centre, Manila will be responsible for leading and overseeing our Manila operations. You will ensure the seamless delivery of high-quality, secure, and scalable cyber security services to our global clients, including the Manila market. This role requires a pragmatic leader with a proven track record in managing large teams, developing service strategies for volume work, and driving operational excellence within a cyber security context. You will work closely with global internal teams, external clients, and senior leadership to optimise operations, expand market share, and ensure we remain an elite leader in cybersecurity services.

Leadership & Team Management:

• Lead, mentor, and manage (direct and matrix) the Manila capability teams (100+ FTE), ensuring alignment with the company’s mission and service delivery goals.
• Develop and implement strategies for team growth, skill enhancement, and performance management.
• Foster a culture of continuous improvement, collaboration, quality and customer-centricity within the team.
• Work closely with all Capability leaders (TAS, DFIR, C&I and GMS) to ensure maximum quality and efficiency of work and resources within the operation.

Service Delivery & Operations

• Oversee the end-to-end delivery of all local cyber security operations, ensuring high levels of quality, client satisfaction, and service level adherence.
• Manage Manila daily operations, ensuring optimal resource utilization, productivity, and adherence to best practices in cyber security.
• Drive process improvements and efficiencies to deliver innovative, secure, and cost-effective services.

Client Engagement & Stakeholder Management

• Establish and maintain strong relationships with key local clients, developing trust and ensuring the delivery of tailored cybersecurity solutions.
• Proactively identify opportunities to expand services with existing clients, driving revenue growth and customer retention.
• Provide regular reports and updates to senior leadership on service performance, client satisfaction, and operational risks.
• Lead external engagement with key stakeholders, of note Government and Trade Associations.

Strategic Planning & Growth

• Develop and execute strategies for Manila in alignment with the Global business objectives and Capability plans
• Identify new service offerings, trends, and technologies in the cyber security landscape to enhance service capabilities and client value.
• Collaborate with global leadership to drive innovation, scalability, and strategic growth initiatives in the Manila operations.

Risk Management and Compliance

• Ensure that all services adhere to relevant compliance standards, security policies, and regulatory requirements, including ISO 27001, GDPR, and other applicable frameworks.
• Identify and mitigate risks associated with service delivery, including operational, technical, and client-related risks.

Functional and Technical Skills

• Ability to initiate and lead change to support the implementation of the business strategy and to ensure the right processes and behaviours are embedded
• Demonstrable experience of building an offshore centre or scaling up of an existing business unit with global capabilities
• Broad business acumen with experience in creating and leading high performing teams
• Knowledge of NCC Group solutions, clients and the cyber market to ensure good decision making, ideally from a background of working in a technology or professional services focused environment
• Ability to create a positive, inclusive and high performing working environment, through values-based leadership and cultural awareness
• Ability to inform and influence exec level stakeholders, to regularly engage them on the performance of the centre – including commercial management, forecasting, budgeting, and resource modelling
• Excellent and collaborative communication style which clearly sets direction, engages stakeholders, and listens and distils feedback into continuous improvement
• Knowledge of end-to-end sales to delivery model, understanding the key drivers and commercial impact of each team involved in the full process – including other regions, and improving outputs through collaboration
• An agile approach to continuously expand the capability of the centre, scaling head count and delivery capability at speed

Key Competencies

• Strategic Vision: Ability to develop long-term business strategies and execute them effectively.
• Client-Centric: Focused on delivering world-class service and building long-term relationships with clients.
• Operational Excellence: Demonstrated expertise in optimising managed services operations and driving efficiency.
• Leadership: Strong leadership and team-building capabilities, with a passion for coaching and developing talent.
• Results-Oriented: Ability to drive revenue growth and improve profitability in a competitive environment.