A Perform CoE Coach will be a part of a central capability of coaches and productivity leads in Standard Chartered GBS. The individual will be responsible to drive strategic programs on productivity within Business Units and implement the productivity frameworks, and effectively collaborate across businesses to meet program objectives.

• Form close working partnerships with team leads / supervisors across the in-scope population for the initiatives
• Train and coach assigned team managers on the strategic programs’ learning content, including in weekly classroom – based training sessions
• Analyse, explain and maintain the accuracy of performance data for assigned teams using program tooling and methodologies
• Support and coordinate desk side observations with team members to document process, people and performance opportunities
• Facilitate daily team ‘huddles’, ensuring teams follow best practices; also responsible for articulating the key metrics, deviations and ways of correcting the deviations
• Hold coaching 1:1 with Team managers to discuss performance data insights, arising opportunities and challenges
• Sustain and champion the programme methodology after deployment, by checking and challenging efficiency plans and acting as an SME in future cohorts
• Enable a culture of high performance that is highly collaborative and focussed on continuous learning & improvement.
• Apply your strengths in coaching, mentoring, advising, designing solutions through thought leadership across key organisational agility enablers

Skills And Experience

• Microsoft Office Tools
• BI Reporting tools – Power BI, Tableau, QlikView, SAP BusinessObjects

Qualifications

• Graduate

Skills And Requirements

• Looking for a candidate with 7+ years of relevant experience in strategy consulting / Change Management/ Operational Excellence/ Process improvement/ Workspace consulting / Workforce Management
• Banking / Global Business Services domain knowledge and experience is good to have but not a necessity
• Experience of running and managing similar initiatives
• A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment
• Strong data analysis and interpretation skills – can spot trends and patterns in data to identify opportunities for productivity improvements
• Experience using data visualisation tools such as PowerBI and able to fluently communicate key data insights
• Strong workshop planning and facilitation skills
• Mature critical thinking and problem solving skills to find creative solutions to improve productivity within teams
• Proficiency with Microsoft PowerPoint and Excel
• Strong stakeholder management with the ability to effectively playback results, progress and blockers to key programme stakeholders
• Strong agility in adapting to fast paced environments and capable of changing approach based on specific requirements.

Relevant Certifications

• Certified ScrumMaster (CSM)
• Certified Six Sigma Black Belt (CSSBB)