The Director of Operations is responsible for managing the resources of the Manila hub and as required, support certain aspects of the regional business. You will ensure that the hub contributes to our global operating model in an efficient and productive manner by overseeing operating procedures and assisting / instructing resources where necessary to ensure exceptional delivery of services.

Customer Experience

• Responsible for operating systems, policies and procedures within the hub (including development, implementation and continual improvement of processes) to best achieve overall business goals.
• Collaborate with global heads of function to implement new or enhanced processes to support our customers.
• Identify areas of improvement and propose corrective actions to relevant managers to create efficiencies within the business ensuring that regulatory compliance is met.

Operational Efficiency

• Act as the senior Company representative for the hub.
• Build and maintain strong working relationships with external business partners and be the point of contact for various suppliers and contractors.
• As required, assist our regional compliance, banking and treasury teams with any local representation requirements.
• Ensure the adequate management of office equipment and supplies for new and existing employees and manage the office space.

Power our People

• Maintain and build hub culture through proven recruitment strategies, initiating recognition and reward initiatives and partnering with stakeholders – e.g. monthly and company-wide celebrations and events.
• Ensure proper onboarding of new employees from office tours, desk set up, seat allocation, etc.
• Support local functional leadership and HR with employee behaviour concerns, general office conduct and other workplace issues.
• Support global management with HR matters, including interviews; performance management; employee wellness; termination; and restructures, with the support of the Philippines HR Business Partner.
• Assist the team with other administrative and operational duties that contribute to the overall success of the Money Transfer Segment.

• Bachelor’s degree in Business Administration, Management, or a related field (MBA is a plus).
• At least 5-10 years of experience in a managerial role, with a focus on business development and operations management.
• Strong leadership and team management experience, particularly in financial services, ideally within foreign exchange and/or cross border with a focus on people and change management.
• Technically savvy with a strong business acumen.
• Effective communicator who is comfortable interacting across all levels.
• Quick to adapt to change and ability to wear multiple hats.
• Ability to manage various projects simultaneously and switch quickly between tasks.
• Ability to exercise discretion, maintain confidential information and exercise independent judgment.