Perform duties to manage a portfolio of communities and their related to accounts under attorney status and/or research functions, within the limits of standard or accepted practice.

• Responsible for the management of the shared services transaction services Accounts Receivable department including talent selection, development, coaching and mentoring of a “World Class Team Delivering Service Excellence”.
• Lead and develop a team of transactional A/R Managers to ensure deliverables are completed in a timely and accurate manner within service levels
• Coaching and supervision of department managers in ensuring daily and monthly tasks are completed accurately and timely within service levels
• Maintain staffing coverage and related contingencies to ensure on-time delivery of services during periods of unexpected staff absences or transition
• Interview, select, recommend, hire, and train assigned staff. Provide direction to staff and assist in the investigation and resolution of internal and external problems.
• Personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance Evaluation process of assigned division and provide leadership, counseling and coaching to employees. Maintain harmonious employee/employer relations.
• Managing metrics to effectively drive SLAs which ensure efficiency, productivity, accuracy and customer service targets are being met.
  • Ensure deadlines and goals are met in a timely manner and prioritize and delegate workload as necessary. Align resources to work assignments and processes to meet business requirements.
  • Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.
• Ensures timely issue identification and resolution as escalations arise.
  • Identify the root cause of the issue, act with an immediate solution and long-term suggestions/process changes on how to avoid the issue/escalations in the future.
  • Escalation within leadership teams throughout the organization, when appropriate.
  • Establish strategic and pro-active partnerships with other departments, including Property Management teams including Community Managers, Client Reporting and Financial Support/Client Relations to identify, solve and establish long term solutions.
• Establishes Standard Operating Procedures to drive uniformity, consistency and accountability as consistent with our company’s values.
• Defining and enforcing key controls over financial operations, particularly appropriate segregations of duties
• Overseeing the department’s development of financial processes and company policies to ensure transactions are processed accurately and timely
• Maintaining appropriate supervisory reviews and reconciliations as part of day-to-day transactions such as systems postings of invoices and payments
• Implementing new company procedures and policy changes as business conditions warrant to ensure appropriate internal control and accuracy of client financial transactions

• Responsible for building and ensuring culture of service excellence throughout team
  • Continued collaboration by meeting with community Management leadership on client financial matters and escalations as needed
  • Implement and maintain systems for customer service support management from support tickets to timely resolution.
• Ensure accurate processing of all transaction related to homeowner and developer assessments and payments, including
  • Monthly assessment processing, including developer deficit subsidies
  • Management of association delinquencies and collection activities
• Responsible for ensuring internal accounting practices and controls are in accordance with GAAP and established statutory requirement
  • Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff.
  • Direct training of staff when new procedures are required to comply with changes.

• Bachelor’s degree in Accounting or Finance, from an accredited college or university, and minimum of 5 years of supervisory responsibility leading large customer service teams in shared service environment. Project Management or Process Improvement certification, and experience leading large teams is a plus
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Expected to participate in any variety of meetings, special projects and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of
• knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned