Provision of efficient, high-quality delivery operations support to Otis India by Delivery on established SLA’s consistently.

• Understanding of various roles in the country and positioning in the organization – embrace internal customer service
• Organize roles and responsibilities into the centralized entity
• Organize the tasks by section and establish process
• Create process maturity assessment, quality delivery KPI and optimization roadmap
• Act with branches as their customers and create branch interactions framework :MFA, new request /process, job localization,…
• Interact with GBS organization for outsourcing roadmap, which shall be Multiyear journey
• Identify and implement Enablers: DT, Automation tools, …

Lateral interactions, role dependencies, handoffs

• Collaborate with leaders at various levels in the country
• Clear process definition with well articulated swim lanes, activities, “hard stops” etc.
• Recurring cadence and reporting
• GBS or other centralized services / entities including outsourcing

Location

• Head Office 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India

Role specific skills & competencies

• Continuous improvement focus
• Organized, Process-oriented
• Strong communication and leadership skills
• Customer centric focused
• Proficient in technology and data analysis