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• Lead and optimize operations in India, ensuring consistent delivery of high-quality services while meeting established service levels and performance benchmarks.
• Collaborate with global leadership to translate annual strategic objectives into actionable local initiatives, ensuring effective implementation and alignment with global priorities.
• Drive strategic decision-making in partnership with local HR, Finance teams to enhance talent management and operational effectiveness.
• Implement robust performance monitoring systems, analysing KPIs to identify improvement opportunities and execute corrective actions.
• Design and establish effective operational frameworks and interaction models to ensure sustainable business operations.
• Provide regular updates to global leadership on organizational progress, recruitment metrics, and execution status, maintaining clear communication channels and strategic alignment.
• Develop and manage comprehensive project plans, timelines, and budgets, ensuring successful delivery within defined parameters.
• Facilitate cross-functional collaboration to strengthen operational synergies and optimize workflows.
• Act as the primary local leader, maintaining effective communication with other regional leaders to coordinate efforts and resolve challenges.

Skills & Capabilities

• 14 years of proven experience in HR
• 7+ years’ experience managing cross-function team
• Proven track record in workforce management, healthcare operations, and strategic planning
• Demonstrated success in managing shared services models within large global organizations.
• Strong history of developing and implementing strategic global initiatives with exceptional operational outcomes
• Exceptional leadership abilities with proven success in building and developing high performing teams while fostering continuous improvement.
• Advanced analytical and problem-solving capabilities, with expertise in data-driven decision making.
• Accomplished project management skills with demonstrated experience in complex problem resolution

Technical Skills

• Human Resource Information Systems (HRIS)
• Workforce Management Systems (WFM)
• Project Management tools (e.g., Microsoft Project, Jira, Asana)
• Advanced proficiency in Microsoft Office Suite (particularly Excel for data analysis)
• Business Intelligence and Analytics tools (e.g., Tableau, Power BI)