In this role, AVP, Lead to Cash, will help carry out the strategic vision for Lead to Cash team working closely with global clients. This role is a leadership role reporting to Lead to Cash Lead, that will require a candidate who can lead the L2C operations, lead transformation/transition, and manage stakeholders, strong control environment, quality assurance and process automation and develop a strong performing team.

• Lead the transitions and Knowledge management for Lead to Cash (Q2C), ensuring strong understanding of business and current landscape, hiring best talent from industry
• Lead the L2C operations in India by setting up a high performing team to deliver on business expectations
• Work with Sales and Account Management to strategize and develop product pricing for prospective and existing businesses while ensuring its competitiveness and alignment with corporate objectives.
• Review as is business requirements and ways of operating and recommend solution for E2E process improvements and standardization.
• Identify and collaborate effectively with various business stake holder globally to solve key business challenges through implementing best practice solutions involving process change, configuration, and or customization.
• Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context
• Work with global business and shared services groups to define standard KPI/metrics, Service Levels that supports decision making including processes like, Contract entry/analysis, Contract Audit, Billing, Collection, Resolution, Accounts Receivable
• Develop a strong cadence with business stakeholders to consistently evaluate the performance against targets, service levels and make appropriate adjustments to meet the requirements of the business
• Partner with Sales, Business and Transformation teams to identify and implement process and system improvements, driving continuous improvement as well as proactive response to ever changing business and industry needs
• Lead development of global Lead to Cash working closely with counterparts for reporting including daily/weekly/monthly dashboards, as well as executive management reporting for month/quarter end close requirements
• Experience in establishing operating framework through technology, MIS and governance to monitor response time and quality to response to queries and escalation from the business
• Lead standardization of the processes across regions, development and maintenance of desktop procedures, policies and procedures for the department
• Ensure strong process controls and no risks/significant observations during Audits (Sox, Internal Audit, External Audit)
• Proactively identify opportunities for continuous improvement and successfully manage these projects to contribute to the effectiveness of Q2C processes using lean six-sigma tools
• Work with Finance and Technology partners to build/support technology Implementation roadmap
• Ensure all projects include financial metrics and key deliverables and a consistent communication plan for impacted teams and management.
• Develop the team leads and ensure a strong performance management organization by continuous coaching for the teams.
• Actively works with HR and Learning and Development to establish learning path and career path for Q2C teams and ensuring high engagement within the teams
• Develop a balance score-card view

Minimum Qualifications / Skills

• Bachelor’s degree
• Relevant years of professional experience including relevant years of experience in Order Management/Quoting and Contracting

Preferred Qualifications/ Skills

• Good knowledge of accounting and financial processes and knowledge on ASC 606 is preferred.