The role will be responsible for helping the Head of the ISSC and the Head of Global Shared Services drive the development of the shared services operating model in India. The individual will be responsible for all the Finance Transformation activities.

ISSC Strategy

• Ensure effective business planning processes are in place across the ISSC and support Head of ISSC in the allocation and management of ISSC budget & resources

Transition and Change Management

• Responsible for ensuring effective and efficient transfer of key processes and procedures into the ISSC from respective CA’s
• Work with ISSC Head, GSSC Project teams in preparing the comprehensive transition plan for entire Project Life Cycle (What, Who, When/ RACI metrics).
• Identifying risk and opportunities at each stage of the transition plan and driving stakeholders to mitigate the risks. Escalate and seek leadership support.
• Ensure successful execution of each project life cycle phase (work shadow, service rehearsals and phased cut over- Go/No Go decision)

Continuous Improvement

• Responsible for driving continuous improvement mindset across the ISSC
• Ensure ISSC process designs are consistent with best practice, and implement process improvement opportunities and best practises through latest automation tools.
• Benchmark ISSC process costs on a regular basis to optimize cost to serve opportunities

Performance Management & Reporting (Service Management)

• Ensure ISSC operates within a strong controls and compliance framework
• Negotiate and agree service level agreements, covering all core processes performed by the ISSC, with all key stakeholders
• Work with central GSSC team to ensure initial deployment and maintain Service Delivery Framework and ensure SLA / KPIs are clearly tracked and reported for each process performed by the ISSC
• Effectively present data and team performance to small groups, 1 to 1 to top management

People Management

• Ensure the ISSC is resourced with the appropriate capacity & capabilities to deliver and maintain world class services

Qualifications

• Education: Qualified professional (CA or CMA) or MBA Finance

Experience

• 15+yrs relevant work experience.

Experience:

• Working in Finance & Accounting SSC (Captive SSC experience preferred), familiarity to ERP platforms (SAP preferred)
• Must have managed at least one Process transition end to end.
• Experience in implementing a multi-national global ERP template solution
• Awareness of emerging technology trends and the opportunities presented by digital transformation
• Large Team management experience of 3~5years.