We are seeking a dynamic and experienced Senior Manager – Training & Change Management to join our Learning & Development team. This individual will lead the design and implementation of innovative training programs and change management strategies, ensuring the workforce remains competitive and adaptable in a rapidly evolving global banking environment. The ideal candidate will possess expertise in modern training methodologies, AI-assisted tools, and a data-driven mindset to foster a culture of continuous learning and transformation.

• The role of a Training & Change Senior Manager supporting the Financial Crime Operations (FCO) typically involves a range of responsibilities aimed at enhancing the efficiency and effectiveness of the business unit. Here are the primary roles and responsibilities:
• Develop and implement comprehensive training strategies tailored to align with business objectives and workforce needs.
• Leverage new-age training tools and technologies (e.g., AR/VR training, gamification, microlearning) to enhance learning experiences.
• Utilize AI-driven learning platforms to design personalized learning pathways and assess skill gaps effectively.
• Conduct needs assessments and analyze training effectiveness through data-driven insights and analytics.
• Collaborate with cross-functional teams to ensure training programs are relevant, up-to-date, and impactful.
• Lead the change management strategy for enterprise-wide initiatives, ensuring smooth transitions for employees and processes.

Essential Skills:

• Relevant Experience: At least 15 years of relevant experience in business management, operations, or a similar field.
• Leadership Roles Proven experience in leadership roles, managing teams and projects.
• Proficiency in managing complex projects, including planning, execution, and monitoring.
• Strong analytical skills to interpret data, generate reports, and provide insights for decision-making.
• Able to design, develop, and deliver comprehensive KYC training programs for employees at various levels.
• Deep understanding of AI technology applications and infrastructure requirements
• Communication: Excellent verbal and written communication skills to effectively interact with internal and external stakeholders
• Leadership: Ability to lead and motivate teams, providing clear direction and support.
• Problem-Solving: Strong problem-solving skills to address challenges and identify opportunities for improvement.
• Time Management: Exceptional organizational and time management skills to handle multiple tasks and deadlines efficiently.
• Adaptability: Ability to adapt to changing circumstances and handle unexpected challenges.

Education Qualifications:

• A bachelor’s degree in business administration, management, finance