We are seeking a highly motivated and experienced Finance Operations leader to oversee service delivery and provide subject matter expertise (SME) in Accounts Payable (AP), Accounts Receivable (AR), Contract Administration, and Credit & Collections across multiple geographies. The ideal candidate will have strong leadership capabilities, exceptional organizational skills, and the ability to manage finance operations efficiently at a managerial level.

Service Delivery Management

• Lead the finance team in the delivery of end-to-end financial services, ensuring high-quality performance and meeting agreed service levels.
• Act as a primary POC and Identify & implement process improvements to enhance operational efficiency and accuracy.

Subject Matter Expertise

• Provide expert guidance and support in AP, AR, Contract Administration, and Credit & Collections.
• Develop & maintain SOPs and stay updated on financial regulations and compliance requirements across various geographies to ensure alignment with local laws and standards.

Stakeholder Management

• Collaborate with senior leadership, clients, and other stakeholders to understand business requirements and ensure alignment with financial goals.

Team Leadership

• Coach, manage, mentor, and develop a high-performing finance team, fostering a collaborative and inclusive work environment.
• Develop career paths & plans for all roles and coordinate plans with team members; chalk out progressions for the associates’ careers.
• Conduct performance reviews, identify training needs, and implement skill development programs for team members.
• Coordinate with cross-functional teams to support broader organizational objectives.

Education/Certification/License Requirements

• Bachelor’s degree in finance, Accounting, or a related field (Master’s degree or professional certification such as CPA, ACCA, or CMA preferred).
• 8+ years of experience in finance operations, with at least 1 or 2 years in a managerial or team lead role within a GCC or shared service center.
• In-depth knowledge of financial regulations, compliance, and best practices across multiple geographies.
• Proven experience in leading and managing teams in a global shared services environment.
• Demonstrated ability to drive process improvement and manage change effectively.

Preferred Attributes

• Experience working in a Global Capability Center (GCC) or shared services environment.
• Experience in leading cross-functional and multicultural teams.

Knowledge & Skill Requirements

• Strong understanding of ERP systems (e.g., SAP, Oracle ERP Cloud, Microsoft Dynamics 365, NetSuite, GP).
• Proficiency in Microsoft Excel, including data analysis, pivot tables, and macros.
• Familiarity with cloud platforms, SaaS-based ERP solutions.
• Proactive and results-driven with a keen eye for detail.
• Knowledge of database management, reporting tools, and analytics platforms.
• Must maintain high ethical standards, and meet confidentiality requirements, to ensure the security and privacy of the organization’s data.
• Able to work independently and with others, to contribute to team goals.