Project Shift Schedule: Morning Shift

Project Rest Day: Weekends Off

Project/Team Location: Taguig, Uptown Bonifacio Tower 3

• Responsible for repeatable, predictable and measurable operations which includes but are not limited to the following:
• In-depth understanding of Benefits processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error-free.
• Drive Operational Excellence within the Team and support OE Focal. Liaise with the Operational Excellence Team as required.
• Raises relevant quality and/ or scope issues that may impact delivery and streamlines decision-making processes where possible.
• Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with the Service Management Team on reporting performance measures to the Client.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with the BCM Team and Local IT on Testing.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensures progress, issues and agreements are properly documented and acted upon.
• Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions

• Open to college undergraduates with relevant work experience
• With at least 7 years of Global payroll experience with 5 years in a leadership role
• Experience in SAP

Qualified candidates should send CV to deborah@gratitudeindia.com indicating the subject.