The Project Accounting & Billing (PA&B) Manager is responsible in managing the Project Admin, Project Billing and Credit & Accounts Receivable teams across regions. Provide effective guidance to the team, effectively manage and deliver services to the region

He is responsible in the day-to-day operations of the team, making sure that resources are utilized efficiently, and distributing workload appropriately. He helps the PA&B Service Delivery Manager in achieving exceptional client service to the region and cost effectiveness

The PA&B Manager provides leadership to the Team Leads under him about operational matters and work closely with counterparts on the defined KPIs and SLAs based on the scope of work

The PA&B Manager supports the PA&B SDM on the strategic opportunities to improve service delivery quality, standardization and automation, implement necessary changes to achieve Global Finance vision

As a member of the PA&B leadership team, he plays a critical role in building capability and standards of the GSSC PA&B function and will support the development and sustainability, while collaborating with the other leadership within GSSC Finance in building a cohesive, best in class and excellent delivery services.

Leads all activities in the Project Accounting, Billing and Credit & Accounts Receivable function. Ensures timely processing of requests and work orders for project admin, billing and credit and accounts receivable and maintains accurate records and control reports.

• Creates an inspiring team environment with an open communication culture
• Set clear team goals, deadline and delegate tasks
• Manages all direct line reports in accordance with company procedures and standards
• Drives the team towards achieving goals and targets
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Performs staff reviews and recommends staff training development
• Keeps management updated on team performance
• Manages stakeholders’ requirements and expectations
• Develops strategies to promote team member adherence to company regulations and performance goals
• Assists management with hiring processes and new team member training
• Reviews teams’ monthly metrics and present with the onshore
• Delegate workload with the team leads to ensures proper utilization of resources
• Work closely with the team leads to ensures strong back up system is in place
• Attend team meetings to update members on best practices and continuing expectations
• Communicates concerns and policies among management, team leads and team members.
• Listen to team members’ feedback and resolve any issues or conflicts
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Works closely with the PA&B Service Delivery Manager to improve processes and deals with issues
• Communicates fully to the PA&B Service Delivery Manager all situations that may affect the team’s ability to meet standards or deadlines
  • Complies with company policy and procedures
  • Assists the auditors in annual / interim audits
  • Performs such other related tasks that may be assigned from time to time

• Bachelor’s Degree in Accountancy, CPA is an advantage
• Comprehensive experience in Project to Cash / Order to Cash cycle, general accounting, and intercompany accounting
• Minimum of 10 years Projects (or related), AR management and collection/billing experience
• At least 5-7 years of managerial experience in a similar industry
• Exposure in a Shared Service, BPO or multinational environment
• Experience with ERP systems (e.g. Oracle Cloud, Oracle eBS)
• Strong computer skills with proficiency in MS Office applications (Excel, Outlook, PowerPoint and Word)
• Proactive, a committed team player and can motivate other team members
• Strong analytical and problem-solving skills
• Keen on details, organized and results oriented
• In-depth knowledge of performance metrics
• Excellent communication and leadership skills
• Experience in Project Management