Our client is an Indian multinational information technology company. The company’s stock trades are on the Bombay Stock Exchange and the National Stock Exchange of India.

The GCC Head is responsible for leading and managing the overall operations, strategy, and performance of the Global Capability Center (GCC). They will be accountable for driving the growth, continuous improvement, and long-term success of the GCC. This role requires strong leadership, operational expertise, and the ability to align the GCC’s activities with the overall business objectives.

• Develop and execute the strategic vision and roadmap for the GCC to support the business goals and growth initiatives.
• Oversee the day-to-day operations of the GCC, including managing budgets, resource planning, and driving operational excellence.
• Build and lead a high-performing, diverse team of functional and domain experts within the GCC.
• Establish effective governance structures, processes, and performance metrics to ensure the GCC’s operations are efficient, cost-effective, and aligned with the priorities.
• Identify and implement continuous improvement initiatives to enhance the GCC’s capabilities, productivity, and service delivery.

•  Minimum 20+ years of experience in managing and leading global, complex operations or large-scale shared services center.
• Strong understanding of global business models, operating models, and emerging trends in the GCC/shared services industry.
• Excellent leadership, people management, and change management skills.