The Corewell Health Chief Operating Officer (COO) is responsible for the operating performance of Corewell Health. The COO, in collaboration with the executive leadership team, will develop and lead innovative solutions to transform health care delivery and outcomes to realize the mission and vision. Through driving process improvements and systemness, the COO will lead the care delivery regions with a focus on innovation and operational models designed to improve access, quality, safety, experience, equity and financial performance, while partnering with Priority Health to enhance the Care & Coverage model.

Leadership and Partnership

• Works with organizational leaders to create an environment that promotes collective responsibility and accountability, removing silos and building collaboration across Corewell Health to create a sense of systemness of care.
• Partners with the CEO and other executive team members to develop and execute the strategic plan as well as the annual operating plans.
• Fosters and engages in positive relationships with system shared services teams and collaborates to develop solutions that are in the best interest of the entire Corewell Health System.
• Partners with Priority Health to deliver on the value proposition between Care & Coverage.
• Partners with the CFO in ensure operational accountability to the annual operating plan, including capital deployment, dynamic budgeting, and revenue capture.
• Develops and manages relationships with key stakeholders, including board members, physicians, caregivers, team members, vendors, partners and patients.
• Oversees and/or develops key partnerships to enhance the delivery of outcomes across the enterprise, including through formal joint ventures and less formal collaborations.
• Advocates and collaborates with key stakeholders, regulators, and political representatives to improve the regulatory and reimbursement environment of healthcare.

Transformation And Operations

• Provides strategic and operational leadership to transform and integrate the delivery of care, creating a more consistent experience by enhancing clinical integration and care coordination.
• Identifies opportunities and takes action to reduce costs and improve outcomes by establishing a clinical shared services model.
• Promotes consistent clinical service line development to optimize care outcomes for patients and families.
• Identifies and scales best practices consistently across all care delivery regions.
• Accelerates care delivery transformation by reimagining the care delivery model.
• Ensures Corewell Health care delivery achieves and maintains a competitive position within the health care industry across all key performance indicators: cost, quality, safety, experience, and value.
• Lead and manage the day-to-day operations of the care delivery team, ensuring the highest levels of quality, safety and experience.
• Establish and monitor key performance indicators to measure the success of operations and drive continuous improvement.

Other Responsibilities

• Communicates a positive vision of the future and rallies the care delivery regions to embrace the hard work of transformation.
• Provides the dynamic leadership necessary to advance a healthy, innovative and inclusive culture that brings joy to work.
• Establishes the best organizational design, structure, people, processes and culture are in place to support the strategy, growth and performance.
• Ensures that the Corewell Health activities and operations are carried out in compliance with standards, regulations, and laws governing healthcare organizations.

Experience and Qualifications – Chief Operating Officer:

• 10 years of relevant experience healthcare administration experience required.
• 7 years of relevant experience Executive leadership experience required.
• Bachelor’s degree or equivalent public health, healthcare administration, business administration, or related field Required.
• Exceptional critical thinking and analytical skills.
• Strategic planning abilities and experience.
• Financial management experience.
• Operational excellence experience.
• Strong communication and relationship-building skills.

Preferred

• Master’s degree or equivalent MBA or similar management degree preferred.
• Preferred master’s degree or equivalent MBA or similar management degree.