As a Kimberly-Clark employee, you have an opportunity to impact billions of lives through the products we make, the workplaces we create and the communities we serve. The proof is in our purpose – Here, we are creating Better Care for a Better World and it starts with YOU!

• Serve as the business partner from GBS to the function leaders represented in the entire HTR process
• Partner with the GPLT to drive day-to-day operations and deliverables in the HTR process
• Lead all current people solutions/shared service and BPO arrangements, and drive the investigation, coordination, and facilitation of all shared service and/or outsourcing requirements (planned and unplanned) globally for the Global People Organization.
• In partnership with the Global People Organization, design and oversee implementation of a portfolio of projects to standardize processes and deploy self-service across all segments and regions for the HTR processes
• Lead business process design and governance by understanding the needs of the business, facilitating discussions on budget and resource prioritization across the Global People Organization; and collaborating with process owners and HRIS to ensure processes are designed/developed and executed. Responsible for helping the organization design, monitor, and improve controls in HTR.
• Provide oversight and direction for the employee experience across all People BPO arrangements, system platforms and processes; as well as provide insight and leadership for K-C’s broader employee experience initiatives in conjunction with the Digital Organization, Corporate Communications and GBS.
• Lead the development and execution of People Leader Standard Work (People Metrics) and the Standard Work related to that. This includes overseeing the governance model of how People Metrics will be adjusted and refined with business leader feedback, as well as how People Metrics utilization will be measured
• Lead strategic vendor relationship management with relevant system, shared service and BPO vendors across the Global People Organization, ensuring close collaboration and alignment with the relevant Talent Business Partner VP, CoE leader and the HRIS leader. This leader will also ensure that the function receives the right level of service from the selected people vendors.
• Drive all People LEAN/CI efforts globally, ensuring that LEAN practices are implemented and shared across the Global People Organization, and that value realization initiatives for Workday continue to be executed and realized. Meet an annual continuous improvement target for cost, quality and employee experience of HTR
• Own security for systems by working with HRIS Security and the CoE’s to identify the right types of security and ensuring consistency and governance across the globe. This also includes managing the communication of security roles to the GPLT for input and endorsement when necessary
• Manage senior stakeholders throughout the enterprise to collect VOC feedback, escalations, and business needs, and convert this into HTR policies and procedure change recommendations for the functional leaders
• Represent HTR globally as a trusted partner with the function leaders to brief internal and external stakeholders on opportunities, targets, risks, and successes. Build and implement a unified global reporting structure and accompanying dash-boarding systems that track Total Cost of Service (TCS), Total Quality of Service (TQS), Total Standardization of Service (TSS), Total Velocity of Service (TVS), Customer Satisfaction (CSAT), SLA, OLA, and KPI metrics in real time

• Experience leading HTR and/or People Operations in global, cross-functional and matrix structured teams
• Proven ability to partner with People and Technology organizations to develop and enhance a People & Culture Service Delivery Model
• Demonstrated ability improving People Operations and leveraging scale through the proper allocation of people processes to a shared services model
• Extensive knowledge of both outsource provider (BPO) services and shared service center operations. Prior experience having either built or run a HTR GBS delivery group.
• Experience driving large-scale Continuous Improvement (CI) efforts to deliver results; CI certification preferred
• Experience managing large vendor relationships, including negotiating contracts and standing up new large-scale global vendors
• Excellent communicator (verbal and written) and possess strong facilitation skills
• Demonstrated track record of leveraging process and project management skills to deliver results
• Motivational people leader, capable of finding, coaching, and promoting a diverse and inclusive team of top talent
• Bachelor’s Degree; Master’s Degree preferred