The Transition Lead will oversee the successful transition of services, ensuring a seamless handover of operations across Finance & Accounting, HR Services, and Contracts & Procurement. This role requires a professional with 12+ years of experience in shared services, BPO, managed services, corporate services, managing transitions, including planning, project monitoring, risk management, and change management to align stakeholders and ensure smooth execution.

Transition Planning & Execution:

• Finalize a detailed, wave-wise Transition Plan covering all processes.
• Oversee project progress, managing the Risk Register and RAID Log , and ensuring timely completion of tasks.
• Track access requirements through the System Application Log .

Training & Knowledge Transfer

• Develop and implement a Training & KT Plan , ensuring day-wise training with SMEs and delivery teams.
• Monitor process documentation via the DTP Plan and implement a Certification Plan to assess readiness.

Process Documentation & Approval

• Document processes during Knowledge Capture and finalize Desktop Procedures with MoCA SMEs.

Change Management

• Conduct Stakeholder Analysis to understand pain points and develop action plans for improvement.
• Design and implement a Communication Plan to keep all stakeholders informed.

Communication & Monitoring

• Roll out communication assets as per plan, track changes, and address gaps or issues.

Preferred Skills & Competencies

• Managing complex transitions, ideally in outsourcing or managed services.
• Strong project management, risk management, and change management skills.
• Excellent communication and stakeholder management abilities.
• Experience in developing training and documentation strategies.
• Previous experience in Finance & Accounting, HR Services, or Contracts & Procurement transitions.
• Familiarity with large-scale transformation projects and managing multiple stakeholders.
• Strategic mindset
• Stakeholder management
• Ability to influence
• Communicate with impact
• Project management
• Results driven
• Operational excellence

Minimum Years Experience Required

• 12+ years of professional work experience