Are you ready to lead and encourage in a role that uniquely combines finance and strategy at a world-class company? As the Director of FSS Finance and Strategy at Zendesk, you will play a pivotal role in crafting the future of our financial landscape. This is an outstanding opportunity for a proven leader to join a dynamic team and successfully implement strategies that drive our financial performance to new heights.

• Direct the operations of Finance & Strategy including Source to Pay teams; being responsible for annual planning, forecasting, month end close and performance analysis to support strategic making-decisions.
• Lead creation of insightful analyses, reports and presentations on relevant operating and financial metrics in an easy-to-understand format.
• Drive operational and process excellence in the broader Finance & Strategy team through strong partnership with the Global Process Owner and point of contact.
• Assist in optimizing financial models and forecasts that require insights and collaboration across multiple Finance & Strategy teams.
• Build out standard reporting packages for our business partners.
• Prioritize operational improvements & automation opportunities to streamline current processes.
• Define objectives or Key Performance Indicators for an individual or a team and regularly assesses performance against those objectives and metrics and initiates actions for intervention when targets are not being met.
• Responsible as a People Manager; Coaches or mentors, resolve conflicts, initiate disciplinary action and recommend performance improvement plans and participate in the compensation planning.
• Ensures the Career Development Plan of the team is consistently in place with meaningful discussions.
• Prepare business continuity plan to ensure sustained service delivery brought about by force-majeure, acts of nature, transportation strike or civil unrest.
• Handles other tasks delegated or assigned by the FSS Sr. Director.

Key Competencies Required:

• Strong Finance, Planning and Analysis skills (Business Unit Finance or Corporate Finance)
• Shared Services experience (Captive – Build and Grow)
• Transformation initiatives (Systems and Process Improvements)