The Head of HR Shared Services oversees a shared services center’s daily operations and strategic management. This role involves leading a team to ensure efficient service delivery, maintain high customer satisfaction, and drive continuous improvement initiatives.

• Oversee day-to-day operations to ensure efficient and effective service delivery.
• Ensure compliance with company policies, procedures, and standards.
• Monitor and report on operational performance metrics.
• Develop and implement HR strategies to improve service quality and operational efficiency.
• Align site goals with overall company objectives and drive initiatives to achieve them.
• Collaborate with senior management to set and achieve long-term goals.
• Maintain strong relationships with internal and external customers.
• Address and resolve customer issues promptly and effectively.
• Ensure high levels of customer satisfaction.
• Manage the site’s budget and financial performance.
• Identify cost-saving opportunities and implement efficient practices.
• Stay updated on industry trends and apply relevant improvements.

• Education: A bachelor’s degree in Business Administration, Management, or a related field (a Master’s degree is preferred).
• Experience: Minimum of 10 years in a managerial role within shared services or a similar environment.
• Background in HR shared services is highly preferred.

Working Conditions

• This position may require occasional travel.
• Ability to work in a fast-paced and dynamic environment.