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Reward Experience & Excellence Manager
10 months ago
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We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you’re ready to build something transformative, this is the place for you.
- Develop and implement strategies to improve global reward shared services performance and customer/employee satisfaction.
- Set and communicate clear objectives and performance metrics for the reward shared services function.
- Identify and implement internal and external standard processes in the reward space.
- Lead cross-country teams to ensure alignment with organizational goals and service excellence standards.
- Implement global reward process improvement initiatives.
- Oversee design and execution of global reward service delivery models and processes.
- Monitor and analyze performance metrics.
- Develop and maintain a deep understanding of customer and employee needs.
- Create and manage feedback mechanisms.
- Foster a culture of excellence and innovation.
- Build and maintain strong relationships with key partners.
- Collaborate with other functions for integrated service delivery.
- Lead and manage global projects and team members.
- Relevant higher-level education.
- At least 8-10 years of experience in a managerial role within a client-service-oriented function.
- Solid experience in Reward, Compensation & Benefits.
- Advanced partner management skills.
- Proven track record of driving operational excellence and improving customer and employee experiences.
- Strong knowledge of process improvement methodologies and project management practices.
- Ability to work effectively in a global, cross-functional environment and manage diverse teams.
- Strong analytical and problem-solving abilities with a focus on data-driven decision-making