Controlling Director role is responsible for high quality controllership service delivery, senior stakeholder management and leadership of high profile and talented organization.

Typical accountabilities:

• Responsible for managing and motivating a +45 team members, ensuring highest standard service delivery whilst adhering to global process and all relevant financial controls.
• Be the single point of contact for Controlling both globally and for EMEA
• Be responsible for the management of the Controlling team and is ultimately responsible for service delivery from it
• Play a key role on the GFS EMEA management team, influencing policy direction and collaborating closely with Global Process Delivery Director and other management team colleagues.
• Co-construct the strategic vision for the GFS EMEA region ensuring it is clearly communicated to all GFS staff in the regional service centre and its key business customers
• Define annual performance objectives for the team, in agreement with senior finance leadership
• Agree performance targets with customers and transparently measure progress against them
• Be ultimately responsible for customer relationship management and the service management framework and ensure GFS EMEA controlling customers are being met regularly, receive relevant data on the service and have avenues to raise concerns and issues.
• Act as an escalation point for service delivery issues.
• Work with the wider AZ business to ensure compliance to the agreed finance processes and standard model for GFS delivery
• Drive for standardization of global processes in collaboration with the Global Process Delivery Directors and Global Process Owners
• Ensure transitions of activities both into and out of the team are prepared well and managed effectively
• Establish a cultural environment which promotes transparency and empowerment
• Own the selection, recruitment and retention of staff for the team
• Actively promote and support the personal development of team members
• Establish a culture and environment where continuous improvement & service excellence is a way of life.
• Oversee the financial costs for GFS EMEA Controlling team and deliver services within agreed budget

GFS global services leadership

• Ensure alignment of strategy with the business / finance needs of the key customers
• Define annual performance objectives for the team in agreement with senior finance leadership
• Ensure effective business planning processes are in place
• Prepare annual team budget for approval by the Head of GFS EMEA region
• Achieve annual financial objectives set for the team
• Contribute to the development and implementation of overall finance strategy.

Service Delivery

• Ensure process designs are consistent with best practice, instigating process improvement initiatives where appropriate
• Ensure policies, processes and operating procedures are clearly defined, up-to-date and documented

Performance of Services

• Agree service level agreements, covering all core finance processes performed by the team, with all key customers
• Ensure Key Performance Indicators are clearly defined for each process performed
• Ensure service delivery meets performance/quality standards defined in service level agreements
• Report on performance against performance/quality standards defined in service level agreements, and KPIs, to Group Finance and key customers
• Report on performance against budget to the Head of GFS EMEA region
• Pro-actively advise the Head of GFS EMEA region on any issues which might affect performance.

People Performance – Supported by the HR business partners the Director will:

• Set the people and Finance performance related goals and objectives which are aligned to the organisation’s KPI’s
• Be responsible for creating and motivating teams that are firmly focused on results and process
• Support the GFS EMEA Management Team in the resolution of significant performance capability and/or development needs that may arise
• Be responsible for the day to day performance management of the team.

Resourcing

• Ensuring the team is staffed with the appropriate skills and levels of staff to meet the demands of the business and volumes of transactions
• Accountable for the development and delivery of the future resource requirements

Organisational effectiveness

• Accountable/Responsible for managing future Organisational changes within the team
• Develop career path and opportunities for key talent
• Accountable for contributing to activities to improve AZ’s EVP, employee experience and employee engagement within the team
• Accountable for the continuous development of the Controlling Model, in collaboration with Global Process Delivery Directors and embedded finance stakeholders

Capability development

• Responsible for supporting the Global Process Delivery Directors in the identification, development and delivery of the required Finance / technical capability
• Work with the team to improve employee engagement, and ensure people management skills are developed and maintained.

Talent Management

• Responsible for succession planning, and driving the subsequent development actions for staff to ensure sufficient talent is available to meet future business needs

Essential Criteria

• At least 5 to 7 years leadership experience working in a similar shared services and/or business environment
• Significant relevant business and finance Shared Services experience, notably in Financial Planning & Analysis
• Management of a sizeable team
• Track record of managing complex business relationships
• Ability to drive and manage change
• Ability to think strategically and work with peers to create solutions for the Enterprise
• A strong leader with excellent communication skills
• Championed and lead continuous improvement initiatives in Finance
• Fluency in English.

Desirable

• Delivering and managing a Service Management Framework, creating a robust service oriented culture
• Leading and managing the transition of countries into a Shared Services Operation and the integration of acquisitions
• Good knowledge of finance transactional processes
• Ability to speak more than one language
• Living and working experience in different cultures