We are seeking a purpose-driven leader who is eager to join us on our journey to elevate the GBS to a higher level of partnership across the entire Toll business.

The key responsibilities of this role would include Strategic Leadership, Operational Excellence, Financial Management, Talent Management, Team Leadership, Process Improvement, Quality Assurance, Client Relationship and governance, Compliance and Risk Management, Performance Metrics, and Change Management:

• Together with Enterprise Services leadership team, build and execute the strategy to transform the GBS into a highly value-added service hub for the whole Toll business
• Collaborate with senior leadership and stakeholders to align the GBS’s objectives with the overall business strategy.
• Lead and manage GBS operationally and financially, ensuring compliance, efficiency, productivity and effective KPIs based service delivery.
• Develop and implement strategic plans to enhance the performance and capabilities of the GBS, in the meantime foster a culture of continuous improvement, innovation, and excellence within the center.
• Take on large team leadership responsibilities to build a high-performing organization with the right structure, the right people, and a culture that aligns with Toll’s values, purpose, and expectations.

• Bachelor’s degree in Business Administration, Finance, or related field.
• At least 15 years of leadership experience in a GBS or shared services environment within a large multinational organization.
• Proven track record in building and transforming full-service centers for globally regulated businesses.
• Experience in presenting strategy at the global leadership level in multinational companies.
• Demonstrated change management skills with accountability for large-scale organizational process transformations.
• Ability to identify, measure, track, and monitor key KPIs for business productivity, process efficiency, and improvement using data as a single source of truth.
• Logistics industry experience as well as experience with Kaizen, Lean Six Sigma methodologies is advantageous but not required.