N/A
Operations Director
2 years ago
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
The New Business, Underwriting and Claims (NUC) Function is a one of the key operational towers in Manulife’s Global Business Services (GBS) organization. With ~1,400 staff across Manila & Cebu, the NUC function is responsible for processing over 1 million transactions per month for our customers in Canada, US and Asia.
Reporting into the Head of New Business, Underwriting and Claims Services, the Director of Group Benefits Health & Dental Services will be responsible for the overall management of the GB Health and Dental Claims and New Business Services Tower. The responsibilities include leading large and diverse teams, stakeholder management & governance, risk management and driving operational excellence. A successful candidate will be able to demonstrate their ability to navigate through ambiguous, fluid and changing responsibilities and present findings and solutions to complex problems in a clear, concise, and decision-driven manner.
- Lead and inspire the GB Health and Dental New Business and Claims teams (~500 people), ensuring that the team is well supported and is continually building their capabilities
- Monitor team performance, while continually looking for opportunities to drive efficiencies, mitigate risk and build MBPS capabilities
- Plan and execute on performance and process improvement initiatives to meet service level commitments and efficiency targets
- Through sound governance, the incumbent will manage relationships with business partners, including AVP and VP stakeholders.
- As a member of the NUC Leadership Team, he/she will collaborate with other NUC leaders to develop and drive strategies that build team capabilities and culture to position GBS as the service provider and employer of choice.
- This is a global position requiring regular evening and/or early morning meetings.
- 10 years of experience in a shared services environment
- Knowledge on insurance and wealth products and processes
- Multinational company experience working in global teams
- LOMA, six sigma, Lean, BPM or COPC certified is an advantage
- Experience in / Proven Ability to manage large teams (200+ people)
- Experience managing virtual teams
Competencies:
- Transition project management
- Cross cultural awareness
- Large workforce management
- Strong influence and persuasion skills