The Countsy Director is responsible for upholding Countsy’s (the Company) commitment to the Client by focusing on quality in all aspects of delivery by supporting and developing the payroll team. The Director has the managerial and interpersonal skills to address and resolve the highest-level Client and team issues.

The Director is primarily responsible for a shared service team processing 300+ payrolls. The Director will be responsible for training, coaching and assisting Countsy team members at all levels. The Payroll Manager will report directly into the Director role.

The Director will function as a contributing team member to their assigned client team, working with Accounting Managers, Senior Accountants, Staff Accountants, HR Generalists, and the team’s Controller and Assistant Controller and therefore must be able to work with all levels of Accounting, HR, and Payroll staff both within, and outside the organization. This position requires an extremely high-degree of independent judgment, decision making, and leadership skills, as the Director will be required to make and weigh-in on decisions that impact the Company.

• Complex payroll Client support work
• Assist the team’s Implementation Specialist in complex payroll implementation projects if needed.
• Develop staff proficiencies and compliance with company standard procedures, tools and methodologies.
• Schedule and lead new hire trainings for new payroll team members.
• Work with payroll manager on payroll team workload reviews and project status and client back-up
• Effectively communicate with Client, and Countsy staff to understand and document priorities.
• Oversee new process documentation and upgrades as well as responsible for communication of changes in policies related to payroll.
• Act as a point of escalation for Client issue resolution
• Seek and communicate ways to improve Client satisfaction.
• Support Client and team with timely response to information requests
• Take ownership of work and follow tasks through to completion.
• Utilize research and knowledge management channels.
• Work in conjunction with the Payroll Manager to ensure completion of Annual Performance Evaluations and managing performance concerns or recognition for payroll team.
• Effectively interact with and support other Countsy staff, management, and internal staff
• Perform all necessary administrative responsibilities in a timely manner (e.g. Timesheet and expense report submission, annual review, response to e-mail and voice-mail, forecasting of upcoming availability)

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

• Proven track record of exemplary Client service
• Prior leadership experience
• Solid knowledge of payroll procedures and compliance laws
• Proven ability to research payroll issues, reach logical conclusions, and apply to clients’ situation.
• Excellent time-management and ability to prioritize changing tasks
• Sense of urgency necessary to meet goals, objectives and deadlines
• Excellent interpersonal and human relations skills aiding in acting as an effective team member
• Ability to adjust to new conditions, clients, and tasks
• Excellent written and verbal communication skills
• Prior experience with multi-entity or startup clients (strongly recommended)
• Ability to work with people of varied levels of payroll knowledge.
• Ability to accept responsibility for errors, identify corrective measures and ensure controls are in place for non-recurrence.
• Demonstrated high degree of proficiency in Microsoft Excel – familiar with higher formulas (i.e. pivot tables, IF statements, VLOOKUP, etc.)
• Demonstrated proficiency with various software, Payroll systems, and Microsoft Office.

Contacts:

• Will interact directly with Client’s staff at all management levels.
• Will interact internally with Startup CFO’s and other Countsy staff.
• Will need to interact with Client vendors and contacts.

Requirements:

• Education: Bachelor’s Degree in Business, Accounting, Computer Information Systems or related field or equivalent experience. A CPP designation is a strong plus.
• Experience: Minimum of ten (10) years as payroll professional and Minimum 3-5y years payroll management experience.
• Software: Hands-on experience with payroll software is required, specific platform tool experience is a strong plus.