TIAA Retirement Sales and Marketing Tech is looking for a Salesforce Architect based in India. This role would be responsible for driving the end-to-end solution design and technical roadmap of the CRM application. This role would be a trusted advisor to business stakeholders and a key change agent driving the transformation of the platform to service business goals driving efficiencies and insights.

• Lead the design and architecture of the Salesforce platform, including solutions for integration, data migration, and customization
• Create technical specifications, diagrams, and documentation to support development teams
• Perform analysis of complex business information including business and technical requirements, process models, user stories, and process gaps.
• Conduct Solution Architecture reviews with project teams prior to design and development activities and ensure solution is scalable, is aligned with internal product roadmaps and meets business requirements.
• Solid understanding and ability to apply the principles of Salesforce FSC\Sales\Service cloud to the delivery of IT services across the enterprise
• Stay up to date with the latest Salesforce technologies and trends, and find opportunities for improvement to the Salesforce platform
• Experience creating road maps and architectural reference diagrams
• Sound ability to provide level of effort estimates and coordinate prioritization efforts of Solution Architects and Integration Architects.
• Manage the development lifecycle, including the creation of project plans, estimating timelines, and tracking progress against achievements
• Provide guidance and mentorship to development teams, ensuring they follow best practices and adhere to architectural standards
• Participate in system testing, user acceptance testing, and deployment activities
• Strong Experience with Salesforce Configuration and Salesforce Customization (APEX, Visualforce page, Visualforce component, Trigger, Batch class, Scheduler, Process Builder, Flows etc).
• Deep experience on Lightning Component (Aura, LWC) development.
• Hands on experience on Salesforce Integration Services. Strong Knowledge of consuming APIs
• Document current and future state processes and develops technical specifications for projects and enhancements
• Aid end-user application support (troubleshooting errors, managing support tickets, and testing solutions) and release management (migration, refreshes, version control and deployment) as needed

• Work with stakeholders and solution architects to identify reasonable migration paths from the current state to target architectures
• Collaborate with business stakeholders and solution owners to understand business requirements and translate them into Salesforce solutions
• Work closely with various teams (Business, Development, Infrastructure) to define and implement elegant, scalable and sustainable technical solutions using the Salesforce technologies, with a focus on adhering to industry standards, best practices and code quality techniques
• Implement a process for continuous improvement, lower costs to serve and improving margins
• Develop and deliver scalable solutions that can be applied to clients and the business

• Lead a world-class team of experienced engineering and delivery experts within technology, data and business intelligence
• Drive a passion and core competency across the organization for technology transformation
• Coordinate comprehensive changes to update how we work or develop new ways of working
• Set the priorities and focus for local and regional teams to support global engineering and delivery of core internal and client products and services.
• Provide Salesforce technical leadership for team of developers, admins and analysts
• Work with internal technical team members representing back office applications to design seamless integration between the applications

• Experience in MuleSoft
• Hands on experience on Salesforce Analytics and Reporting solutions.
• Experience in CI\CD and deployment tools. Should be able to streamline deployment process.
• Experience in Salesforce Marketing Cloud (SFMC).
• Experience in SAFe, JIRA, HP ALM
• Experience in Financial Services Domain.

• Global outlook and mind set
• Operated in an environment of unprecedented, rapid change, where innovation and quick responses yielded success
• Experience in navigating across large, complex matrixed organizations
• Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
• Reputation as a forward thinker, especially in the technology and data space
• Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
• Strategic in nature, with a strong bias towards transformation and execution
• Stimulates action with a balanced leadership style of control and influence
• Proficient in enterprise architecture, solution architecture, cloud, data engineering
• Proficient in multiple infrastructure, cloud, mobile and network technologies
• Min 9 years to max 12 years’ experience in technology (product and engineering) and a minimum of 5+ years in Financial Services.
• Master’s\Bachelor’s degree in a relevant field (engineering or computer science or engineering discipline)

• Certifications:
  Application Architect / Solution Architect / System Architect

Sharing and Visibility Architect

• Platform Developer 1
• Platform Developer 2
• Salesforce App Builder
• Salesforce Administrator