Function: Operations Lead (Hire to Retire)

San Antonio, United States

Inviting applications for the role of Assistant Vice President, Hire to Retire Operations lead.

We are looking for Human Resource postgraduates/graduates with relevant operations, shared services lead experience with a sound knowledge of end-to-end Human resources domain and extensive experience in managing large operations teams and client relationships

Responsibilities

In this role, you will be responsible for all the activities related to Hire to Retire Operations:

· Lead HR and payroll operations team for the Americas region

· Optimize HR shared services with automation and agile deployment approach

· Advance HR shared services achieving services & financial expectations

· Ensure adherence to service levels as agreed for the respective processes

· Work closely with quality team in identification and implementation of improvement ideas

· Review process performance and report out performance dashboards on a regular basis

· Drive regular governance with client regional shared services leads and client global shared services leader + in-country HR teams.

· Drive change management in the organization to assure the success and adoption of the HR service delivery operating model

· Manage and implement the BCP (Business Continuity Plan) to ensure the client’s critical functions and operations are maintained during unforeseen events or disruptions

Minimum qualifications

• Graduation in any stream (Preferably Masters in Human Resources)

Preferred Qualifications / Skills

· Experience in managing Hire to Retire Operations for a complex organization either with BPO or for captive

· End-to-end knowledge and deep understanding of HR and payroll processes is a must requirement.

· Deep understanding of quality & compliance to local laws & regulations is necessary requirement

· Strong customer engagement and presentation skills

· Exposure on HR transformation projects for Life sciences industry

· Good analytical and problem-solving skills and ability to handle difficult client interactions

·Experience in managing Team Size 50+

• Prior HR operations/service delivery lead in the BPO Industry or captives with driving transformation / projects experience / Robotic implementation experience will be preferred.