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Primarily responsible for the effective management of priorities through high quality administration and follow through of deliverables.

Responsibilities include:

• Ensure the continuous growth and development of his/her direct report as the function evolves based on the strategic requirement of GBS
• Gain in-depth understanding of client’s business strategy, process, services, roadmap and the context in which the business operates. This is to be able to serve as an on-going coach (technical and non-technical) and advisor to his/her direct reports
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential issues in the projects handled by his/her direct reports
• Responsible for making sure his/her direct reports meet the needs of the project and ultimately the goals and priorities of the business
• Capable of managing a team compose of business analysts, project coordinator and/or project manager
• Managing the on-boarding/roll-off activities of direct reports who joined or closed the project
• Provide input to management with respect to staff performance; identify training gaps and development opportunities
• Handle all escalated issues as necessary, investigate root cause and ensure that any gap is addressed
• Work with HR related staffing items, such as disciplinary action, performance development initiatives, etc.
• Participate in governance meetings and other leadership activities for the project
• Work with Portfolio Oversight on capacity/resource forecasting, budget management and planning
• Works with Head of BRM & PMO and leadership team to design, produce, and organize impactful content for regular recurring meetings
• Supports cross-functional organization relationships between GBS BRM/PMO teams, the GBS COO organization, and other internal/external stakeholders
• Responds to planned and ad hoc requests from other areas of GBS and Segments, as needed
• Supports ad hoc initiatives, as needed
• Willing to travel depending on the requirements of the organization
• Flexible on shifts and overtime that maybe required to meet business deadline

• Bachelor’s degree in any discipline
• 10 years of project management and business analysis experience in a large sized organization, including people management
• Experience in managing self-organizing team
• Solid people handling skills including recruiting, performance management and staff development
• Highly organized and able to keep track of multiple competing priorities with varying deadlines with an ability to pivot and provide support where needed
• Excellent analytical and problem-solving skills. Ability to gather and use facts and data to think conceptually and creatively regarding solutions and opportunities
• Ability to think strategically, synthesize a variety of seemingly disconnected activities into a cohesive high-level view
• Has a strong sense of ownership and work ethic to see tasks through to completion. Has tenacity and is undeterred by challenges/obstacles and will remain motivated, composed, and apply creative thinking to overcome them
• Ability to drive initiatives by providing appropriate framework, clarity on content and deliverables, and effectively engaging and managing stakeholders
• Desire to challenge the status quo and to speak-up in meetings
• Must be self-starter who can set and drive the agenda and is comfortable working in an ambiguous environment, with good judgement to know when supervisor’s help is needed
• Proven relationship skills including a demonstrated ability to deal effectively with staff at all levels. Able to deal with confrontations and resolve conflicts
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Excellent presentation skills and proficient in MS Office applications
• Professional attitude and client service orientation; collaborative and results-oriented
• Must pass current job expectations and meet performance metrics (for Internal applicant)