N/A
Head of Shared Services
2 years ago
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Reporting to the President and CEO, the role will be responsible for overseeing and leading the centralised support function within GSI to optimise efficiency and enhance service delivery. The role also ensures smooth operations and provide effective support to various department such as: Internal Acquisitions, Learning and Development, People Services, and Internal Information technology.
A. Service Delivery
- Ensures the efficient and effective delivery of shared services to various departments and business units within GSI.
- Maintaining high-quality support by meeting or exceeding service level agreements
B. Stakeholders Management
- Act as the primary point-of-contact and escalations for stakeholders’ concerns.
- Understanding stakeholders needs and expectations to align shared services with organization’s goal.
C. Compliance and Risk Management
- Ensure that GSI operations comply with relevant regulations, policies, and industry standards.
D. Technology Integration
- Assessing and implementing appropriate technologies to streamline processes and improve service delivery.
- Staying up to date with technological advancement relevant to shared services function.
Other
Undertake any other duties, as required, by your line manager.
Education
- At least a bachelor’s degree in management, business or finance, or equivalent experience
Experience
- At least 5 years of working in Insurance or Financial Services industries, with a minimum of 7 years in a leadership role.
- Must have experience or exposure in local HR facets.
- Experience working in a fast-paced environment is a plus.
Essential Selection Criteria
- Proven experience in motivating and managing multiple stakeholders.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees at all levels of the organization.
- Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.