The Chief Control Office (CCO) plays an important role in enabling the bank to operate within its risk appetite, by ensuring efficient and effective risk and control management. CCO achieves this by providing operational risk and control expertise, conducting high quality reviews of the bank’s control environment, conducting end to end control assurance reviews on key controls, maintaining robust risk governance focused on material risk and issues, and evolving a culture of continuous and consistent risk management.

The Senior Manager Infrastructure, Shared Services, Cloud, Technology CCO is part of the CCO Technology, Infrastructure, Shared Services and Cloud team within the DBS CCO Technology Office and will report into the Global Head of Controls Technology, Infrastructure, Shared Services and Cloud.

• Act as trusted advisor for the senior management of the supported remit area on how to properly manage their operational risk and all items related (Risk assessments, Control environment, issues management

• Manage the promotion of accountable risk and control decision-making based on quality data and commercial analysis

• Establish a strong working relationship with the CTO Infrastructure Technology.

• Manage, implement and maintain a cohesive, effective, efficient, coordinated and consolidated controls support model, working closely with Technology teams.

• Manage the provision of specialist risk and control knowledge and insights

• Leading efforts to continuously improve the control environment, monitoring of risk, including behaviours

• Leading efforts to evolve the controls architecture to reflect digital, dev ops and cloud agendas

• Identify trends to anticipate future developments in the risk and control environment

• Actively challenge poor, inefficient or excessive controls, related tasks and behaviours

• Manage the development and implementation of future-fit risk management frameworks

• Influence and shape the development of regulatory frameworks in collaboration with internal parties

• Provide remit area Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility.

• Identify trends to anticipate future developments in the risk and control environment

• Flexible and adaptable being able to handle and prioritise competing demands in a fast-paced environment

• Strong communication skills to be able influence and challenge stakeholders

• Strong written, verbal and presentation skills

• High level of attention to detail, and ability to lead People focused activities

• Ability to maximise business performance i.e. developing, aligning and translating strategies & plans to achieve business and functional goals

• A desire to find ways to continually improve the service delivered.

• Identifying, defining and solving problems that impact on your work or the wider business

• Ability to deliver Insightful Risk and control Information

• Ability to provide control expertise

• Knowledge and understanding of the HSBC Group organization is desirable