The US Human Resources and Payroll Senior Manager will develop, lead, direct, oversee, and manage the Human Resources and Payroll Operations practice for the company’s footprint. This role leads the operational aspects of HR and Payroll, ensuring timely, accurate, consistent data entry, management, and processing of payroll using accepted best practices. The US Human Resources and Payroll Senior Manager will set the strategy for the build out of a US Shared Services team in the Philippines. As a key business partner, the Senior Manager will work effectively to identify, select, hire, and train top talent. This role will co-own the success of HR and Payroll operations, while acting as an HRMS and Payroll SME. Finally, US Human Resources and Payroll Senior Manager provides overall leadership, demonstrates the Company’s values, models and maintains utmost confidentiality, drives for continual improvement and accountability, supports a high-performance culture, and maintains current Human Resources and industry knowledge.

• Directs, oversees, and manages Human Resources and Payroll Operations staff and team. Monitors performance in self and team, coaching and mentoring team members to high effectiveness.
• Identifies, selects, hires, and trains top talent to staff the team, working with Talent Acquisition partners to fulfil those hiring needs.
• Designs, develops, and deploys global shared services model to support the US business operation.
• Designs, develops, leads, and oversees global employee communications.
• Oversees that HR and Payroll Operations employees are inducted into the organization effectively. Ensures that retention and attendance related processes and programs are being fully utilized to meet business needs.
• Works with upline and site HR leaders to train and develop the teams.
• Ensures compliance with all regulatory standards and mandates.
• Assesses HR and Payroll Operations practices and business processes, surfacing recommended changes, enhancements, and improvements.
• Presents to senior leadership on key developments, initiatives, and strategies. Creates presentation decks, delivers, and follows-up from key meetings and summits.

• Bachelor’s degree required. Master’s Degree preferred.
• Human Resources and Payroll credentials highly preferred.
• 15 – 20 years of experience working in US and Philippines Human Resources and Payroll as a discipline.
• 10 – 12 years of progressive experience as a US Human Resources Manager and leader.
• 10+ years of experience as a US Human Resources and Payroll leader in the BPO industry.
• 10+ years of experience working with HRMS and Payroll systems. PeopleSoft and ADP highly preferred.
• 20+ years of experience and expertise in MS Excel.
• Proven, demonstrated expertise with mathematics and formulas.
• Proven, demonstrated strong problem-solving skills.
• Demonstrated business savvy and acumen with ability to develop and maintain long-term success as a business partner in a fast paced, customer focused environment.
• Proven ability to develop and to execute strategic action plans.
• Proven ability to develop strong business relationships and navigate complex political environments and work in matrixed environment.
• Proven ability to influence others at all levels of the organization.
• Demonstrated ability to adapt practices and techniques to changing priorities and issues and provide proactive, effective change management and leadership.
• Excellent interpersonal and collaborative skills including strong verbal and written communications skills, presentation skills, facilitation skills, and influence and negotiation skills.
• Advanced computer skills with demonstrated ability to use a variety of programs including Word, Excel, Access, PowerPoint, and Outlook with the ability to assimilate, present, and analyze data as needed.
• Ability to travel, domestically and internationally by various modes of transportation for periods of time as needed to support the business.
• Willingness to report on a night shift, EST/CST hours.