Truly global role | Develop and establish the organizational structure of the SSC.

About Our Client

Our Client is an international company, currently establishing its Shared Service Center in Poland.

• Develop and establish the organizational structure of the SSC.
• Plan and execute the migration of processes from other countries to the SSC.
• Oversee processes and projects in the Accounts Receivable and Accounts Payable areas, ensuring efficiency and compliance with internal policies.
• Design and implement efficient processes and procedures within the SSC.
• Lead and manage the SSC team, setting clear goals, KPIs, and supporting development plans.
• Maintain contact with clients regarding payments and missing payments.
• Provide support in VAT settlement and reporting.
• Oversee transactions between companies within the Group.
• Monitor and manage performance using KPIs, setting clear expectations for the team.
• Identify and implement new initiatives within the team.
• Define and agree on SLAs with key stakeholders, including KPIs, and manage performance accordingly.
• Lead technology and process changes, sponsoring projects as required.
• Ensure the proper quality level of delivery for products in the portfolio.
• Become a member of the Global Change Management leadership team.
• Foster a culture of innovation and continuous improvement.
• Conduct and cooperate with the Finance function to create and manage accurate forecasts.
• Responsible for delivering year-on-year productivity improvements and managing the budget.
• Manage client relationships effectively.

• Bachelor’s or Master’s degree in business, finance, or a related field.
• Previous experience in a similar leadership position with a structure of a similar size is desirable.
• At least 10 years of experience in an SSC/BPO environment.
• Fluency in English.
• Experience in process design and knowledge transfers is a must.
• Deep understanding of financial and accounting processes will be an added value.
• Change management and continuous improvement mindset.
• Excellent interpersonal skills with the ability to influence at all levels.
• Well-developed managerial skills.