A 1.6 billion dollar private held equity organisation who is into Aviation services , security and facility Management. Spread across US , UK , Eurpoe and India.

Their mission is to provide legendary service to their clients by delivering the personal attention expected of a local service provider, as well as having strong processes and national reach of global organization.

Job Description

Here the Finance Shared Services (FSS) Team interacts and works with finance teams of operating companies of the Group in US & Europe. As the company will continue to grow, the incumbent would be expected to work with finance teams of the client outside of operating entities too (3rd party clients in mid-market segment).

FSS team works closely with management & the business in addition to other core finance activities like P2P, O2C, R2R, FP&A, M&A, Pricing, procurement, taxation, payroll, strategy, etc. The FSS team is based out of Gurgaon office. The role leads a team of Finance professionals to ensure that overall delivery of services to clients meets or exceeds agreed KPIs, and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. The incumbent will play a critical role in building the capability and standards of the BSC and will support the development and sustainability of the BSC by ensuring service delivery excellence. The role shall manage a team of 60+ finance professionals with approximately 8-10 immediate subordinates. It’s growing role and headcount will grow at a faster pace in the next 6-18 months. Additionally, this role will lead the finance (including legal & compliance) function and its team for India businesses (2 legal entities). The role reports directly to CEO, India.Tower/Functional Leadership

• Set and manage finance tower performance & provide strategic direction, while ensuring smooth delivery of day-to-day operations for all processes under Finance. Also, provide supervision to processes outside Finance (if required)
• Leading a team of Managers & Senior Managers to ensure that overall delivery of services is within agreed SLA’s & KPI’s as defined between Operating Companies and BSC.
• The leader will ensure local finance function including forecasting/budgeting/ reporting, transfer pricing, month close, funds management at the organization level
• The leader will also own the legal & compliance function while closing working with the outsourced legal firm or compliance partners for any external advise

Customer Relationship Management

• Manage customer relationship (CXO level and N-1) and liaise with the client for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities to BSC.
• Ensure that internal customer and supplier issues are dealt with in accordance with the escalation process and push back when that is not the case.
• Act as a point of escalation for critical/ complex service issues

Pre-sales, Due Diligence & Transition Support

• Play a lead role in pre-sales, due diligence and transition of processes by bringing in finance shared services specific knowledge & best practices for smooth implementation and execution (work closely with transition teams for 3rd party as well as group entities)
• Working closely with Tower leads to establish the right organization for Finance areas within BSC (relating to people, skillset, reporting relationships etc.)

Team leadership

• Carry out team management responsibilities in accordance with the organization’s policies and applicable laws.
• Continuously strive to build a culture of high-performance.
• Facilitate effective teamwork and builds collaborative relationships internally and externally

Service Excellence

• Ensuring that overall delivery of services to Operating companies meets or exceeds agreed KPIs, and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.
• Partner with the Service Management team to: o Develop and track Service Level Agreements (SLA) to ensure service delivery excellence. o Provide input to service reporting. o Facilitate service transition when required.
• Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case.
• Build customer relationship, drive confidence & improve customer happiness

Innovation and Continuous Improvement

• Create a mindset of innovation aimed at constantly challenging the norm to drive business value.
• Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time.
• Driving ongoing continuous improvement through LEAN/ six sigma, automation opportunities within all processes to improve profitability.

• Hands-on experience of accounting ERP’s is must with good knowledge across finance processes (P2P, R2R, O2C, FP&A, Pricing) including best practices, technologies, processes & tools.
• Knowledge of Accounting GAAP & accounting practices, financial management, sourcing & contracting processes
• Ability to think strategically, taking a balanced short and long-term view when solving problems.
• Experience of supervising managers of multifunctional or global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.
• Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members and overall organization.
• Experience working for a multinational organization and working with colleagues internationally.
• Excellent stakeholder engagement skills and ability to communicate effectively.
• In-depth knowledge of IndAs or IFRS, US GAAP and other accounting / auditing/ reporting standards.
• Knowledge of local compliances for India will be an added advantage
• CA/CPA with 14 to 18 yrs of experience.