Our client a global leader in retail and ecommerce entertainment has a new opportunity for a Head of HR Shared Services. Reporting to the Director of People the appointment of a Head of HR Shared Services is a strategic leadership position newly created due to business growth. The primary purpose of this key position is to create and execute strategies that enhance the employee experience, streamline people processes, administer People data and analytics and drive organisational effectiveness.

· Lead and manage the People Operations and Shared Services team.

· Develop and implement service level agreements (SLAs) and performance metrics to ensure timely and high-quality service delivery

· Identify opportunities for streamlining and standardising People processes across the organisation to achieve operational excellence.

· Oversee the selection, implementation, and maintenance of People technology systems, such as HRIS (Human Resources Information System), self-service portals,

· Promote and facilitate the use of self-service tools and portals to empower employees and managers to access People information and perform transactions independently.

· Utilize People data and analytics to generate insights, identify trends, and make informed decisions to improve People services and processes.

· Collaborate with external vendors and service providers to ensure seamless delivery of outsourced People services, if applicable.

· Lead change initiatives related to People process improvements, technology implementations, and organizational changes.

· Proven track record and experience of working as a Head of People in Shared Services or People Operations teams, encompassing various People functions and processes.

· Proven leadership and team management skills.

· Strong process optimisation and efficiency mindset.

· Experience in managing projects across multi-skilled/multi disciplined teams.

· Proficiency in People technology and data-driven decision-making.

· Change management and project management expertise.

· Knowledge of compliance, risk management, and data privacy.

· Budget management and strategic thinking capabilities.

· An up to date and general working knowledge of designated employment legislation