The Director HR Service Operations will oversee our existing Shared Service team, Payroll, HRBP Experience team and lead the expansion of new teams including Human Capital Analytics and People Operations.  Successful candidates will collaborate with stakeholders, review current processes to discover inefficiencies, use critical thinking to evaluate solutions, and leverages best practices and technology to automate, streamline and simplify. You will oversee the successful execution of HR processes to drive an efficient and optimal employee and manager experience. This will require you to think big, use data to guide your work, be comfortable challenging convention and, in some cases, to reinvent how work is done. Additionally, you will help shape a global service proposition to provide a consistently high level of support to all Generac employees.

• Take ownership of streamlining, standardizing, and centralizing processes, implementing industry best practices, and pinpointing opportunities for optimization and automation to facilitate a more efficient, scalable, and top-tier HR Service Operations.
• Collaborate closely with HR teams to identify process deficiencies, role ambiguities, and operational inefficiencies. Partner with HR teams to execute and integrate new processes or alterations to existing ones, including the transition of streamlined operational processes to the HR Service Operations team.
• Establish and foster engagement, define expectations, and enforce accountability within the HR Service Operation team to enhance performance.
• Collaborate effectively with cross-functional teams to assess the impact of changes on business processes, systems, and personnel.
• Create communication plans to consistently inform and furnish progress reports on change initiatives to the project team, stakeholders, and management.

Basic Qualifications

• Bachelor’s degree or equivalent
• 7 years of applicable experience in HR Service Operations or equivalent
• 4 years experience leading a team of direct reports
• Experience working with Human Capital Management Systems, (e.g., Workday)

Preferred Qualifications

• Proficient in guiding a team through rapid changes within a condensed timeframe
• Demonstrates a strong passion for collaborating with individuals, an innate curiosity to deeply engage with programs and processes, and the ability to spearhead transformative change.
• Brings prior experience from within a large, complex, global organization with a matrixed structure.
• Well-versed in supporting both office and manufacturing employees.
• Boasts a track record of team building and training, effective influence over stakeholders without formal authority, and leadership of cross-functional teams spanning diverse geographical locations and business units.
• Demonstrates a proven ability to independently identify, analyze, and resolve ambiguous problems with meticulous attention to detail.
• Exposure in incorporating new companies through mergers and acquisitions

Knowledge/Skills/Abilities

• Demonstrates a systems-thinking approach, adept at connecting the dots across multiple platforms to identify redundancy and compatibility issues.
• Excels as a structured problem solver and planner, with a track record of effective time management and process governance.
• A results-oriented leader who consistently delivers solutions in a timely manner.
• Possesses a customer-centric mindset, skillful in defining, measuring, analyzing, improving, and controlling outcomes.
• Communicates clearly and engages with stakeholders at various levels to gather input and feedback.
• A versatile team player comfortable navigating through ambiguous and complex global processes, challenges, and escalations.
• Proficient in creating and maintaining program/project charters, timelines, milestones, and stakeholder communication.
• Capable of leading and influencing across a variety of functions and teams with regional or national geographic reach.
• Possesses project management expertise, including familiarity with various project management tools.
• Knowledgeable about various HR programs and processes, including but not limited to Performance Management, Talent Review, Succession Planning, Employee Relations, Compensation Planning, Employee Engagement, Organizational Design, and Change Management.