The Senior Director of Operations and Administrative Services (OAS) team (senior director) manages day-to-day operations of the department while providing visible and effective leadership to the Directors within the Shared Services unit.

The senior director prepares, recommends, and implements plans and strategies related to the development of shared services within the separate and distinct divisions of University Communications and University Advancement portfolios and, in conjunction with the OAS Steering Committee, determines appropriate levels of support provided by OAS. The OAS Steering Committee is comprised of the leaders of the supported divisions. In conjunction with the Associate Vice President of Administrative Services, the senior director develops appropriate metrics to analyze the effectiveness of operations and coaches the Shared Services leadership team, providing a growth-oriented staff environment.

The Senior Director of OAS is the primary liaison between supported units and OAS. The senior director oversees the implementation of appropriate business processes and internal controls, develops collaborative relationships with colleagues in the supported units and in university support units, and promotes a positive and trustworthy reputation for OAS. The senior director must effectively communicate with, and manage the expectations of, all stakeholders through appropriately designed service partnership agreements. The senior director serves on, or meets regularly with, the leadership team of each supported unit and engages unit leaders to develop best practices, policies, process and other useful tools that promote operational effectiveness and efficiency.

The Senior Director of OAS reports to the AVP of Administrative Services. This position will be located in Eugene only and will be eligible to work a hybrid schedule. This role offers a hybrid work arrangement with a strong emphasis on on-site presence, tailored to the specific requirements of the job.

Minimum Requirements

• Seven years’ professional experience or a bachelor’s degree and five years of professional experience that includes a combination of fiscal operation management, human resources management, or project and change management.
• Three years’ supervisory experience, including performance management.
• Experience working in a complex organization across functions, teams, cultures, and levels with progressive responsibility.

Professional Competencies

• Ability to promote culture change and foster an environment of continuous improvement.
• Ability to engage in strategy development and action.
• Commitment to support and encourage diversity, equity, and inclusion in the workplace.
• Sound judgment and ability to develop trust and credibility.
• Customer service focus and a commitment to create a customer service culture within the unit’s staff.
• Ability to direct multiple large, complex projects
• Resourceful and ability to network with units doing similar work.
• Ability to build and maintain relationships with key partners across the university.
• Effective communication skills with a broad range of entities
• Strong team-building skills that promote cooperation and communication within OAS and support the professional development of staff.
• Embraces change with a positive attitude.
• Success in people and change management and development.

Preferred Qualifications

• Experience with shared services models in higher education or a similarly complex organization.
• Experience managing grants, gift / foundation funds and complex procurements, and complex vendor and license agreements.
• Experience in implementing organizational change and/or formal change management training.
• Experience with complex campus management systems; examples, Workday, Banner, People Soft, MyTrack, Kronos, ADP etc.
• Strong Microsoft suite skills; Excel, Word, Power Point, Teams, OneDrive, and Outlook.