Are you a dynamic People, Change and Project Manager looking for a new challenge in an implementation and consulting environment?

Our NHS Shared Business Services Client Performance Team has a new opportunity for a Principal Client Performance Lead to work primarily in implementing new clients to our Finance & Accounting and Procurement services, alongside best practice and transformation projects.

You will report to the Head of Implementation and lead a team delivering projects or programmes and their deliverables, ensuring the desired outcomes for the organisation.

This is an exciting time to be part of our team as you will have the opportunity to play a key role in supporting our business as it expands and transforms.

We can offer great career progression opportunities, the ability to be based anywhere across the UK, benefits that you can flex to meet your needs, and training and development opportunities.

This is hybrid working, you will be predominantly working from home anywhere in the UK, with the requirement to travel to office locations or client sites for key meetings and training a few days a month.

• Leading the successful delivery of projects in an implementation and consulting environment, including people, budget, and forecasts, to achieve revenue targets and high customer satisfaction, predominately in Finance and Procurement.
• Combining fresh thinking and insight to inspire change in the client organisations, delivering clients into our shared services with optimum solutions and best practices.
• Managing key internal and external customers, communicating clearly with process owners to achieve project objectives, consistency, and quality.
• Being an advocate of NHS SBS Consulting, finding opportunities and building lasting relationships to be a trusted partner for the client organisation.
• Living the consulting-led culture by adopting innovative approaches and contributing to improvements in project methodology.
• Contributing to the wider Consulting Community through your leadership skills, sharing personal knowledge and coaching less experienced team members.

• Excellent Client-facing skills and experience.
• Experience of delivering projects and leading project teams, with a confident, enthusiastic, and motivational style.
• Excellent interpersonal and communication skills, with the ability to influence all levels of customers.
• A good understanding of process mapping and design.
• Excellent skills in people leadership, with a record of developing and coaching others.
• The ability to be a great teammate with a collaborative working style.
• Attention to quality and detail.
• Change management skills.
• Experience in the use of Microsoft tools (Excel, MS Project)
• An innovative and fresh problem solver.
• Hunger and passion to learn!

It would be great if you had:

• Experience working in an NHS or public sector environment.
• A project management qualification.