Inviting applications for the role of Senior Manager, Hire to Retire Operations Lead!
We are looking for Human Resource postgraduates/graduates with relevant operations, shared services lead experience with a sound knowledge of end-to-end Human resources domain and extensive experience in managing large operations teams and client relationships.
Prior HR operations/service delivery lead in the BPO Industry or captives with driving transformation / projects experience / Robotic implementation experience will be preferred.

We are inviting applications for the role of Senior Manager- HRO

We’re looking for someone with a good work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

In this role, you will be responsible for Employee Data Management and Recruitment Administration, supporting the client in one or more of the following areas

• Recruitment Administration
• Validating the data included in job requisitions and job descriptions as agreed in SOP
• Posting the job requisition to defined job sites as agreed in SOP
• Provide support to schedule interview and manage logistics
• Create offer letter as per standardized templates
• Request paperwork from candidates as per onboarding requirement
• Employee Data Management
• Create New-hire record in the system
• Update employee personal data changes which are not processed through Self Service (e.g. address/contact change, status change, ID change etc.)
• Update employee job data, organization data changes (cost centre, department, supervisor change, title/job level changes etc.)
• Process separation and transfers in the system
• Process employee data changes impacting pay data on payroll systems (e.g. address change, job title/job level changes, cost centre, compensation changes)
• Share information with required third party vendors (such as benefits vendors)
• Respond to employee queries and escalate to other teams as required (e.g. benefits provider for any benefits query, grievances case to be escalated to retained teams)
• Create standard and Adhoc reports such as Employee HC, employee turnover etc.
• Other responsibilities
• Responsible for Publishing process KPI’s, Metrics and Management Report
• Assist team members in queries and process clarification.
• Connect with Customer to bridge process gaps.
• Identify areas of improvement and contribute towards adding value to customers
• Strong Quantitative and problem solving ability: Ability to conceptualize HRO related technical problems and develop an Analytical road map for them.
• Ability to challenge status quo & out of the box thinking
• People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others.
• Creates a team environment of accountability and commitment.
• Ability to work in diverse teams and with multiple stakeholder

• Experience in Hire to retire processes
• Experience in blue printing and designing HR processes and setting up HR shared services
• Must have worked extensively in driving large scale HR transformation including functional expertise in Workday implementation
• The ideal candidate must have prior exposure to Workday implementation, Global Payroll implementation and Ben administration implementation and experience of working and coordinating with 3rd parties in bringing all these pieces together .
• Should be a though leader in hire to retire space and able to share industry best practices.

Preferred Qualifications

• Exposure to Transition of a new HRO process is important Delivers oral and written communications that have clarity and impact.
• Should have E2E HRO knowledge
• HR skillset and experience – Advanced Knowledge of Oracle HCM
• Should have managed a team of 40-50 people in HRO
• Responsible for meeting the process SLA’s, knowledge management
• Working experience in SOX controls; Responsible for both internal and external audits