The People and Culture (“P&C”) Services GBS Leader will hold a key leadership position within the WBD organization. The role is responsible for developing and leading the WBD P&C Services GBS organization which supports our global P&C functional leaders and provides services to our 40,000+ Employees.

• Lead the day-to-day operations of all assigned process areas across the employee life cycle including global payroll
• Responsible for ensuring a high standard of delivery to meet SLA’s/KPI’s and providing an exceptional employee experience
• Oversight for roadmap of HR systems, tools and technology platforms to enable seamless service delivery and data integrity including the HRIS System (Workday)
• Lead relationships with P&C stakeholders globally as well as provide updates to GBS leadership team and other business stakeholders as appropriate
• Manage and maintain effective relationships with 3rd party vendors/partners
• Ensure processes achieve full compliance with policy and control environment including data privacy and SOX
• Champion a positive employee experience by continuously enhancing P&C services by addressing feedback and concerns
• Develop and implement self-service capabilities to empower employees and managers to access P&C information and services in a self-service model
• People management/ leadership of team including succession planning, coaching, developing talent and creating a strong employee culture
• Drive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the team
• Establish and maintain relationship and governance process with WBD leadership to ensure alignment on the catalog of services available, SLAs, KPIs, customer satisfaction, productivity enhancements and other strategic issues in partnership with GBS Strategy & Transformation and Governance & Customer Experience teams

• 15+ years Human Resources experience, with 5+ years of Shared Services/Delivery experience
• Bachelor’s degree in a related field (e.g., Human Resources) required
• MBA preferred
• Experience leading Human Resources functions
• Strategic leadership experience in managing Operations in a multinational environment preferably with a mix of captive and third-party providers
• Exhibits strong relationship/negotiation orientation with senior level business partners globally
• Experience with Process management/improvements and re-engineering
• Experience in or exposure to Change Management/ Program management/ Solutioning at a global level
• Demonstrates ability to manage multiple tasks under pressure with minimal supervision
• Exhibits solid time management skills and works to meet or exceed all deadlines
• Exhibits appropriate sense of urgency in managing responsibilities
• Demonstrates ability to prioritize tasks and to understand the urgency of specific requirements
• Demonstrates ability to effectively delegate assignments
• Exhibits strong follow up skills to ensure assignments are completed by staff
• Exhibits excellent planning and implementation skills
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership for responsibilities and for management of risk exposure
• Presents well thought out recommendations to enhance the overall success of the organization
• Recognizes and respects the strengths of others in the organization
• Can adapt and can help others adapt to a changing environment and circumstances
• Exhibits commitment to the company
• Demonstrates ability to drive transformation
• Demonstrates ability to effectively lead and engage team members and build/maintain a positive culture
• Motivates self and inspires others into positive actions
• Exhibits ability to manage difficult situations and to provide resolution according to the situation
• Demonstrates ability to maintain professional conduct under all circumstances
• International experience required
• Willingness and ability to travel within USA and internationally
• Strong business and technical acumen and ability; exhibits a leadership/executive presence and character that inspires trust of all levels, including characteristics of integrity, maturity, intelligence, strategic mindedness, creativity, independent thinking, initiative, energy and a hands-on orientation
• Demonstrated 360-degree leadership and ability to effectively build relationships and collaborate with key business partners within and outside the organization; including driving creation of a shared vision and facilitating high-performing teams
• Expertise working with a team to execute on strategy while balancing cost, productivity and timeliness
• Ability and experience leading and working with teams (direct and indirect, internal and external relationships) and on- and off-shore third parties to execute on business strategy while meeting multiple stakeholder needs
• Exceptional communication skills, effective with a variety of audiences. Ability to communicate complex information clearly and concisely and to influence and negotiate critical, significant contracts on behalf of the organization. Persuasive and persistent to drive change and overcome normal organizational resistance while providing hands-on leadership to the organization