Welcome to JPMorgan Chase. Are you a strategic thinker with excellent analysis skills, natural curiosity, and the ability to solve complex problems? You have found a role that will excite you, challenge you, and give you unlimited opportunities for growth.

As a key member of the Letters of Credit strategic program, you will join a team of domain experts and thought leaders partnering to develop and implement a multi-dimensional roadmap of near and long term improvement strategies that drive meaningful, measurable change in the LC space

• Strategic & Tactical Issue Resolution… replicating complex scenarios, evaluating operational impact, designing solutions and working with internal and external technology teams to pilot and test resolution plans. Leveraging Loan IQ and Commercial Lending expertise, to layout a strategic path for a series of changes over time relating to similar functions and market requirements executed within the application.

• Business Requests… Implementation of a customer friendly, transparent and timely delivery model from intake through design process for day-to-day requests from end users. Building a toolkit to evaluate, estimate, prioritize and communicate the pipeline and cycle time to address and deliver the appropriate solutions for the operations & market partners in an agile fashion. Leverage lending & system knowledge to evaluate business justification & impact to assign appropriate priority and estimation of time to execute. Participate in the case by case design, build, test and delivery processes.

• Strategic Projects… Design and implement a firm wide governance model to facilitate the prioritization of strategic enhancements and business projects, evaluating the impact to each LOB separately and to the firm jointly as a shared service environment. Collaborating with Sr. stakeholders and business leaders to balance the pace & intrusiveness of change, mitigating the risks while being progressive in building capabilities that keep JPM in the forefront of its market offering. Manage a portfolio of initiatives in varying stages of the project lifecycle, including stakeholder management, impact analysis, resource requirements, success criteria etc…

The position requires a results-focused, process-disciplined leader with strong analysis skills capable of striking a healthy balance between tactical ongoing deliverables and strategic long-term objectives.

Qualifications:

• Bachelor’s degree
• 5+ years of previous change management program experience with proven success
• 5+ years of prior experience with large scale financial system projects / programs (preferably Loan IQ or similar commercial lending / leasing platforms)
• Previous experience, expertise and a true passion for root cause analysis with proven success resolving large scale complex issues
• Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities, excellent judgement and independent decision-making ability
• Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal

Preferred Qualifications

• Operational or market experience in Letters of Credit
• Loan IQ expertise
• Global Trade systems expertise a plus
• Data analytics expertise a plus