This position will have governance responsibilities for COE Automation (Center of Excellence), North America Business Intelligence and direct responsibilities for local Project Management Office, relocation methodology, reskilling/upskilling as well as, local leadership for continuous improvement. Act as a technology and business liaison.

• Promotes communication and coordination across COE leaders, local SSC leads, and IT Services leads to drive improvement initiatives across NAS (North America Services).
• Coordinates issue management, escalation, and resolution with Automation and BI as required to ensure NAS applications business continuity.
• Coordinates strategic conversations across NAS and IT Services to define annual goals and priorities through an IT governance process.
• Provides quarterly and ad/hoc visibility for project progression and priorities definition.
• Monitors local SSC IT Services budget (align with NA budget) to ensure appropriate resource coverage to drive end to end process improvement and maintenance of current solutions.
• Provides direction and leadership to cross functional project resources (both internal and external), leveraging them to ensure delivery and client satisfaction.
• Responsible for coordinating definition of critical multifunctional success metrics with COE leads, including but not limited to monthly end to end NAS visibility through dashboard reporting.
• Leads multifunctional benchmark to maximize effectiveness and best practices across NAS.
• Leads reskilling/upskilling strategies to create capabilities across NAS that will enable technology and best practices adoption; including but not limited to White Belt, Scrum, Kaizen events, customer experience, BI & Automation Hackathon and other continuous improvement trainings/events as needed.
• Leads ad hoc projects across NAS as determined by business evolution.

• High School degree completed
• Bachelor´s degree in Finance, Business, Engineering, Technology, or another related field.
• Ten to more years of experience.
• Five or more years of leadership experience.
• Demonstrated skills around PMO/Scrum or Data Analytics, or Automation or Lean (Certifications related are ideal but not a must)
• Demonstrated ability to develop and implement an innovation program, strategic global/regional mindset
• Experience on transition of new services into a Shared Services and/or COE model
• Knowledge of Power Apps, Power BI, Power Automate and other automation or BI tools is ideal
• Demonstrated ability for stakeholder management and governance