The Director of Human Resources (HR) Operations is accountable for the development and execution of the operational and shared services required to support the Company’s business objectives including, but not limited to, payroll, benefit administration, and leave management.

The Director of HR Operations will be a key leader for Five Star’s fast-paced, growing, and mission- driven organization. The ideal candidate will be a forward-thinker, creative problem solver and trusted business partner. This new role is a hands-on partner focused on driving HR operation effectiveness and efficiencies and will report to the Vice President of Human Resources.

• Administers/oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave.
• Oversees the Human Resource Information System (HRIS)
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s HRIS.
• Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices in conjunction with the VP of HR to maintain compliance.
• Escalates compensation issues to the VP of HR with suggested plans to address.
• Maintains knowledge of trends, best practices, and new technologies in human resources; applies this knowledge to communicate potential changes in policy, practice, and resources to upper management.
• Support and oversee administration and execution of annual HR processes including but not limited to annual enrollment, wage planning and adjustment.
• Handles benefit administration to include enrollment, bill reconciliation and benchmarking.
• Oversees and administers the Company’s 401(k) plan and NQDC plan.
• Facilitates audits by providing records and documentation to auditors.
• Key support for the Company’s M&A activities.
• Coordinates and manages all Company leaves of absence, including FMLA, disability, parental time off, personal leave, military leave, jury duty, bereavement leave, etc
• Ensures the accuracy of the HRIS for new hires, hourly employees, terminations, pay, position changes and supervisory organization changes.
• Responds to questions related to 401(k) and NQDC plans; health, dental, vision, disability, and life insurance; includes managing life events for off cycle benefit changes.

Competencies:

• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills. Ability to plan strategically.
• Strong supervisory and leadership skills.
• Experience with Mergers & Acquisitions
• Ability to quickly adapt to the needs of the organization and employees.
• Demonstrated ability to lead people and get results through others. Ability to prioritize tasks and to delegate them when appropriate.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s HRIS.
• Extensive knowledge of payroll functions including preparation, balancing, internal control, and payroll taxes.

• Must be a high performing team player.
• Ability to show and demonstrate on a consistent basis initiative, professionalism, poise and flexibility and work within an environment of frequent interruptions, conflicting priorities, and varying workloads.
• Strong interpersonal skills with the ability to interface effectively with a wide variety of internal and external clients.
• Highly developed interpersonal and written communication skills, including report writing, presentations, email correspondence and verbal communication skills, particularly in dealing with people of diverse backgrounds.
• Proven ability to work independently.
• Strong organization and prioritization skills; demonstrated history of successfully managing multiple concurrent initiatives and maintaining one’s own workflow.
• Ability to effectively exercise discretion and judgment in handling confidential/proprietary information; Ability to observe strict confidentiality in all aspects of services provided.
• Ability to anticipate needs; resourcefulness and responsiveness are essential.
• Ability to consistently strive for excellence and exercise good judgment.
• Exceptional dependability and dedication are required.
• Commitment to the Company’s Vision, Mission, and Values.
• Ability to travel as needed, including overnight.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• At least ten years of human resource management experience required.
• Senior Human Resources Certification (SHRM-SCP/SPHR) highly preferred
• Demonstrated experience leading a team.
• Previous experience as a Plan Administrator for 401(k) and health and welfare plans.
• Previous experience managing all payroll processes.