The role will be part of the Corporate Information Technology (IT) division which is responsible for managing Corporate IT Shared Services including End User Computing (Laptop/Desktop), Office and Remote Communications, Networks, Shared IT Infrastructure (including Corporate Internal Client Data Centers), Corporate Applications, and IT Security. The team consists of technology professionals located across the Americas, Europe, and India. The candidate must be able to communicate well with user groups who have varying technical abilities. Be patient and able to gather information, follow processes and procedures, and collaborate with a global team to support our users. Quality is key with an ability to understand what users are really asking for and execute with the proper approvals or processes. Must have a desire to learn and do things right away. Ability to follow documentation and a willingness to contribute to a team to help move everyone forward.

• Extensive knowledge of Salesforce.com data structure and understanding of how to demonstrate the platform to meet sophisticated process and reporting requirements
• Research, design, develop, and test high-quality functional end-to-end solutions on the SFDC platform based on industry-standard methodologies as well as business needs
• Execute the process of implementing improvements and new functionality in the SFDC application
• Communicate and collaborate with technical staff, executives, and management partners regarding status, technical issues, and creative solutions
• Handle numerous projects/priorities using validated project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
• Advise project teams and clients on standard methodologies for security, privacy, license compliance and considerations, and governance of Salesforce.com data and applications.
• Implement and deploy AppExchange products
• Document standard methodologies and implementation procedures
• Facilitate continuous improvement within the environment
• Provide mentorship to other Workday employees on Salesforce development, architecture, and strategies

• Deep understanding and experience with Salesforce Service and Sales Cloud
• Must have historical and validated knowledge and practical application of Visualforce, APEX programming, Force.com APIs, and Web Services
• The unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.com
• Ability to work on multiple tasks and deliver results with ambitious timelines
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal direction
• Good interpersonal skills, as well as superb communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, face-to-face)
• Take initiative to recommend process improvements and demonstrate creative thinking.
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Demonstrate sharp, analytical, problem-solving, and decision-making skills
• Knowledge of Agile methodologies (Scrum)
• Knowledge of other case management, knowledge management, and community technologies is a plus