The Senior Workplace Services Manager will provide support and leadership in the area of real estate and workplace services across Australia and New Zealand. This position will report directly into the APAC Real Estate and Workplace Services Director, located in Salesforce Tower Sydney. The ideal candidate will have tenured experience and knowledge in leading corporate workplace services programs, shown success in vendor and people management, program/ project management application including workplace mobilization and expertise in total facility services management.

• Build trusted relationships with key stakeholders and provide a high level of customer service to all. People management of REWS Employees and Contractors in shared services roles across ANZ region.
• Global alignment and local updates to operation manuals, training and playbooks including shared services role and team responsibilities. Focusing on continuous improvement and the ongoing management of REWS tickets, M&E app, and associated service level agreements and actions.
• Clear communications and engaging employee interactions across all sites. Providing succinct and timely messaging to both individuals and groups conveyed in a focused and compelling way that drives others’ thoughts, involvement and actions across varied topics.
• Handle day-to-day facilities, meeting and event management in multiple locations to retain efficiency, productivity, and shared services workplace programs to our internal employees, visitors and external customers and guests.
• Onsite vendor mobilization, onboarding and ongoing operational support and oversight and supplier and building management.
• Assist with REWS Health & Safety and emergency management, partner with Global and local Security and Regional Crisis Business Continuity Management as required.
• Support REWS and Project Management teams to deliver project readiness and program requirements including MAC (moves/adds and changes) relocations and decommissions  to the ANZ portfolio.

• Proven experience in Corporate Real Estate (CRE), facility management, workplace services.
• Excellent interpersonal, influencing, and strategic planning skills. Superior analytical skills, judgment, assisting with change management and decision making.
• Outstanding and creative verbal, written, and visual storytelling and communications skills
• Flexibility and ability to handle multiple stakeholders and vendor relationships, including performance management and contract tender reviews
• Familiarity and proficiency using Google suite/Slack/Quip and service ticketing tools and how to leverage these applications in workplace services delivery & data reporting
• Knowledge of corporate culture building and employee engagement in a tech or hospitality customer centric environment
• Ability to work in a fast-paced environment and meet deadlines
• Familiarity with and understanding of Building management systems (BMS) or Building Information Modeling (BIM).
• Fitwel/LEED knowledge is desirable