The Director of Shared Services is responsible for performing and managing all accounts receivable and accounts payable functions, including cash application, researching customer and internal questions, and monitoring, reporting, resolving collection activity of accounts receivables, receiving and processing all vendor invoices and ensuring timely and accurate payment of all accounts payable. The role will provide strategic and business leadership to deliver value through performance improvement and analytics to support effective decision making and will interface extensively with cross functional departments to set direction, drive efficiency and ensure timeliness to optimize working capital levels.
The successful candidate will be a highly motivated, hands-on, analytical and process-driven individual with proven track-record of process improvement and developing and tracking key performance indicators. This position requires partnership and developing effective working relationships within finance and across the organization. This role requires strong problem-solving skills, able to change priorities quickly and effectively motivate the AR and AP teams and develop internal talent.

• Manage and perform Accounts Receivable activities of applying and collecting cash in a timely and accurate manner.
• Oversee and supervise 14+ direct and indirect reports.
• Create a collections process and manage collection activities to maximize cash flow, DSO and provide a weekly and monthly cash forecast.
• Lead the initiative to develop, implement, communicate, and train Accounts Receivable processes and policies internally, including, but not limited to, selecting and implementing solutions/systems for automation.
• Develop, implement and enforce Accounts Receivable Department timelines including daily, weekly, and monthly requirements.
• File bankruptcy claims.
• Run Key Performance Indicators for the department to ensure timely and accurate collections and claims processing.
• Solve all Accounts Receivable inquiries by working with internal resources and providing feedback timely.
• Maintain the Accounts Receivable Dashboard which includes detail aging, past due accounts, uncollected chargebacks and outstanding claims processing, in addition to, leading the claims taskforce meetings with follow-up with team members cross-functionally.
• Calculate and report customer program accruals, in addition to, review and approve customer program deductions.
• Develop, recommend, and implement continuous improvement including but not limited to process and policy updates to maximize company-wide efficiency and meet operational needs.

• Evaluate credit applications for references and financial information on new and existing accounts in setting credit limits.
• Review orders on credit hold and communicate with Customer Service and Sales if the account does not pass review while being flexible in decision making.
• Maintain compliance with sales tax by obtaining tax certificates and managing taxability in ERP and tax software.

• Maintain internal control procedure, accounting policies and audit requests to enforce policy compliance and report any non-compliance.
• Manage and perform Accounts Payable activities including invoice processing, payment, compliance with and improvement to payment terms.
• Manage AP processing including invoicing, payment, compliance with payment terms, new supplier set-up, 1099 reporting and applicable sales & use tax.
• Audit AP master file additions/changes including OFAC compliance.
• Responsible for escalation of issues to management in timely manner.
• Participate in management decision-making and plans for the impact of decisions.
• Develop and maintain procedures and controls for the Shared Services area that ensure the accurate and timely cash receipts and disbursements.
• Calculate estimated reserves for uncollectible customer accounts, report trends and work with internal resources to minimize write-offs.
• Support the efficient forecasting efforts as it relates to receivables and payables.
• Consistently seek opportunities to position Petmate Shared Services operates as a world-class center. Improvements in process, automation and talent as needed.
• Builds a service orientated AP and AR organization.
• Must maintain a strong focus on cross functional teamwork with internal stakeholders.

• Bachelor’s degree in Finance, Business or Accounting.
• Minimum of seven years of credit and collections and accounts payable experience collectively.
• Minimum of three years leadership experience, preferably supporting consumer goods manufacturing and/or distribution.
• Strong technology focus and process improvement acumen
• Demonstrate comfort level in building partnerships, engaging in constructive conflict to drive improvement and working collaboratively with others to meet shared objectives
• Demonstrate excellent communication skills, professionalism, and promote a positive customer service attitude internally and externally.
• Ability to analyze, interpret and communicate financial data
• Excellent communicator with experience presenting to organizational leadership
• Highly self-motivated with proven track record of building strong partnerships
• Knowledge of accounting / integrated ERP systems (Oracle a strong plus) and proficiency with Microsoft Office 365 products with above average excel skills.