The 3rd Party Vendor Governance Operations Director will have a direct line reporting locally to the Head of Procurement Shared Services and is responsible for leading and managing a large team of 3rd-party vendor risk and IT management specialists providing services to our in-house stakeholders globally. Key accountabilities include strategic and day-to-day operational leadership, senior stakeholder management, collaboration with key operational stakeholders in supported countries to drive service performance excellence and quality, and improvement initiatives, deliver against KPIs, and build a sustainable operating structure. The candidate must have a broad view thinking, with the ability to analyze data, present conclusions and solutions, influence stakeholders and deliver outcomes with speed.

• Accountable for the overall leadership, performance and outcomes of a large 3rd-party vendor risk and IT management operations Shared Services team, including day-to-day operations, stakeholder management, reporting, capacity management and change improvement initiatives.
• Lead and Develop teams to deliver high quality service, provide guidance and coaching, and engage teams to deliver agreed performance level expectations.
• Set strategic goals for operational efficiency and increased productivity. Analyzing productivity data and touch points to optimize efficiency and production staffing capacity.
• Manage key performance indicators and meeting or exceeding service level expectations
• Impacts the business results by operationalizing and developing plans and processes, leads the development and delivery of projects and initiatives
• Draw on relationships with global stakeholders, business units and vendors to make decisions regarding operational activity and improvement initiatives
• Work on a Global shift to support global stakeholders as necessary

• 10+ years’ experience in leading and managing a team of people leaders in operations in a Shared Services or BPO Industry.
• At least 5 years experience in 3rd party risk management and vendor governance.
• Deep experience in managing large operations teams through subordinate managers and provides direct leadership to managers and/or professional staff, with a focus on service outcomes and analytical thinking.
• Passionate about leading and executing a culture of continuous improvement
• Understanding of IT key controls, audit and 3rd-party risk management.
• Industry cyber security certifications is a significant plus.
• Excellent communication skills with a strong ability to influence and negotiate with stakeholders at all levels, manage conflict and difficult conversations
• Excellent ability to present operational and strategic metrics and results to stakeholders at all levels
• Excellent analytical skills with the ability to develop conclusions and actionable initiatives and improvements from data
• Ability to execute and make risk-based decisions quickly to drive results
• Operate in ambiguous situations, focused on stakeholder alignment, solutioning and delivering with a sense of urgency
• Thorough knowledge and an interest in improving business processes, workflow procedures control environment, key performance indicators, digital capabilities.