Reporting to the Treasury Director, the Accounts Receivable Shared Services Manager will be responsible for managing the Accounts Receivable (AR) team and related processes, systems, and master data. In this role, you will be responsible for leading a team of professionals to ensure the efficient and effective processing of financial transactions, while maintaining high standards of accuracy and compliance.

Supervision and Leadership:

• Foster a collaborative, positive, and efficient work environment in accordance with Wilbert Core Values.
• Act as a culture and thought leader, helping to establish and drive Wilbert’s digital transformation.
• Lead, train, and mentor a team of accounts receivable specialists and analysts.
• Assign tasks, manage team workload, set priorities, set measurable goals / objectives, provide timely performance feedback, and lead continuous growth and development for the team.
• Identify and address resource and training needs to enhance team skills and knowledge.

Accounts Receivable Operations:

• Lead AR Shared Services Organization: Develop, implement, and execute a centralized AR function, including defining roles and responsibilities, establishing processes, and selecting appropriate tools to optimize efficiency and accuracy in accounts receivable operations.
• Act as subject matter expert and ensure compliance with all parent company Standard Practice Instructions related to AR processes.
• Develop and maintain accounts receivable policies and procedures.
• Develop and track Service Level Agreements to ensure timely and accurate billing, cash application, customer dispute resolution, and customer credit processing in compliance with the Delegation of Authority.
• Lead the management of accounts receivable aging and collections.
• Develop and execute credit policy in compliance with parent company Standard Practice Instructions including the setting and maintaining of credit limits utilizing the full capabilities of current ERP.

Process Improvement:

• Identify optimization opportunities in processes and technology to streamline and automate AR processes, driving efficiency gains and cost savings for the organization.
• Lead project to implement bank lockbox for customer check payments and convert customer payment method from Check to ACH.
• Partner with Operational Accounting to improve AR processes at plants, identifying opportunities to standardize and centralize processes.
• Partner with the Commercial Team to remove frictions to customer sales, improve customer satisfaction, and reduce customer disputes.

Compliance and Reporting:

• Collaborate with the finance and accounting teams to ensure accurate month-end and year-end closing in compliance with company policies, GAAP, and regulatory requirements.
• Assist in the preparation of financial statements and management reports.
• Collaborate with the finance and accounting teams to ensure accurate bad debt allowance including establishing process for specific reserves and identifying customer accounts to be written off.
• Prepare and analyse accounts receivable reports, metrics, and KPIs.
• Assist with internal and external audits, providing necessary documentation and explanations.

Customer Management:

• Maintain positive relationships with customers and resolve any issues or discrepancies.
• Lead projects to streamline and standardize customer terms.
• Lead projects to cleanse and normalize customer master data, including identification of like customers across three customer master tables.
• Ensure regular customer account reconciliations and maintain accurate customer records.
• Manage customer on-boarding process and own customer master data ensuring compliance with company policies and procedures.

Technology and Systems:

• Utilize accounts receivable software and ERP systems efficiently.
• Troubleshoot system issues and coordinate with IT for system enhancements.
• Ensure data integrity and accuracy within the accounts receivable system.

Education:

• Bachelor’s degree: Accounting, Finance, or a related field.

Experience:

• Minimum of 8 years of experience in accounts receivable or accounting (at least 5 years in supervisory role), specifically within a SOX-compliant environment.

Preferred Qualifications:

• Professional certification (e.g., CPA, CMA) is a plus.
• Experience with process automation, digital solutions, and ERP implementation.
• Experience in a shared services environment.
• Experience with revenue recognition standards.

Skills:

• Strong leadership, team and performance management skills with the ability to motivate and inspire a team.
• Strong communication and interpersonal skills.
• Excellent organizational, project management, and time management abilities.
• Proficiency in ERP, accounts receivable, and billing systems and automating accounts receivable processes.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Knowledge of GAAP and financial regulations.