At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As AGS Warsaw Head & AGS SMP Director (Transitions) you will be a senior leader who is accountable for the overall success of the AGS Regional center in Warsaw. As a dual hatting leader, you will be accountable for developing a results-oriented, highly effective shared services organization that supports specific business requirements of Alcon, build a collaborative culture, drives productivity improvements on a continuous basis and achieves operational excellence against de-fined benchmarks in line with agreed standards for Warsaw Center.

General

• Observe the corporate policies, procedures, and local law in the area of responsibilities.
• Undertake to observe confidentiality requirements.
• Collect and report Adverse Events in accordance with Alcon standards.
• Collaborate with Alcon Global team, local & Global AGS & Commercial team.
• Continuously improve and share knowledge.
• Lead complex transitions programs.

Role specific: Head AGS Warsaw

Leadership and Management

• Set clear objectives for the regional Centre in line with AGS vision.
• Coordinates with all relevant stakeholders to ensure integration, efficiency/effectiveness of the service delivery.
• Prepare annual AGS business plan and build budget for approvals.
• Lead building up / ramp up of the regional Centre in alignment with the global plan.
• Implement the objectives and targets for their alignment with AGS strategy in Centre and ensure continuous infrastructure support to AGS Functions in the location.

Governance

• Ensures accountability and compliance with local legislation, Alcon standards and business ethics.
• Assures and supports functions to achieve full compliance in all employee and contractor integrity matters.
• Leads the Center level governance with support from Center PMO, guide Warsaw Leadership team to AGS vision & objectives.

AGS Center Budget

• Prepares and monitors budgets for the AGS Centre and is accountable for execution and achievement as per budget plan.
• Closely cooperates with AGS Centre Business Controller in terms of budget planning, sign-off, execution and control.

Health Safety and Environment

• Partner with local REFS (Real Estate & Facilities Services) & AGS Global team to ensure compliance with health, safety and environmental regulations while monitoring and reporting progress and results.
• Partner with local REFS & AGS Global team to ensure assessment of risks and safety hazards and implements plans to ensure people and equipment safety.

Site infrastructure management & Administration

• Partner with local REFS & AGS Global team to ensure the business has the right premises at the right time and in the right place to achieve economy of operations and maximize utilization of facilities.
• Partner with local REFS & AGS Global team to ensure that an appropriate work environment is provided for all people in the AGS Centre location.

Communication & External Relations

• Acts as the key local spokesperson for AGS with local authorities, academia and similar constituencies and engages external & internal stakeholders with continuous updates, close cooperation with local and global communication team.
• Prime point of contact for local authorities for regulatory and compliance purposes, relationships with local authorities and takes care of compliance to the local laws and regulations.
• Represent AGS Warsaw team on all needed forum in the shared service industry, media etc.

People Management

• Models a leadership style which is collaborative, inclusive, proactive, respectful, change agent, innovative and results driven with a strong customer service focus.
• Able of influence without authority, proficient in working in matrix reporting environment.
• Builds and develop talent and drive a continuous improvement mindset in the organization.
• Works in collaboration with functions & HR to develop strong talent pipeline.

AGS SMP / Cross Centre Implementation

• Collaborates with AGS functions to gain best practices insights.
• Cross center collaboration with all functions to ensure alignment with AGS roadmap.
• Partner with Global Service Management Practice leads to help drive consistent methodologies and best practices leveraged and shared across all functions in the center.

Role specific: Service Management Practices – Transitions

The objective of Director of Transitions, a results-driven and visionary is to spearhead to guide and coordinate strategic transitions within Alcon at AGS Centers. This pivotal role requires an individual with exceptional leadership acumen, a profound understanding of change management principles, and a distinguished track record in navigating intricate transitions successfully.

• Develop comprehensive, forward-thinking transition strategies in alignment with the Alcon’s overarching goals and vision.
• Serve as a change management champion, instilling a culture of adaptability and resilience throughout the organization.
• Create and execute robust change management plans, ensuring a smooth transition experience for all stakeholders.
• Directly oversee and manage the end-to-end lifecycle of transitions projects, meticulously monitoring timelines, budgets, and adherence to quality benchmarks.
• Foster collaborative relationships with diverse functions, acting as a conduit for seamless cross-functional cooperation during transitions.
• Proactively identify potential bottlenecks and establish preemptive strategies for resolution.
• Assemble and lead a high-performing transitions team, providing mentorship, guidance, and support to ensure individual and collective success.
• Cultivate a positive and inclusive team culture that encourages innovation and continuous improvement.
• Conduct thorough risk assessments associated with transitions, developing, and implementing robust mitigation plans to minimize organizational impact.
• Anticipate challenges and provide proactive solutions to maintain project momentum.
• Establish, monitor, and analyze key performance indicators (KPIs) to gauge the success and efficiency of transitions.
• Promote a culture of continuous improvement, leveraging insights from past transitions for ongoing optimization.
• Engage with internal and external stakeholders, ensuring their perspectives are considered and addressed throughout the transitions process.
• Proactively communicate updates, changes, and milestones to maintain transparency and build stakeholder confidence.

Education:

• Master’s degree

Languages:

• The ability to fluently read, write, understand and communicate in English
• Fluent Polish preferable

Experience:

• Minimum 15 years of overall experience, 10+ of managing a Shared Services operations / organization, in managing shared services – any of the operations – Finance, HR, IT, Digital, Customer Service or Supply Chain etc., proven track record in people management & stakeholder management.

Competency:

• Ability to excel in a matrix organization – people management, global stakeholder management.
• Ability to influence without authority. Collaborative attitude.
• Lean Six Sigma – Green belt certification, understanding of the shared services industry, excellent communication and presentation skills at Executive level.