This position leads the Employee Relations (ER) and Country HR Ops function for the Asia region (India, China, Singapore, Malaysia, Taiwan, Japan, Korea, Indonesia, Thailand, Australia and Hong Kong). The role leads the team to improve employee experience, ensure ER operational excellence and compliance, while improving HR efficiency.
The position reports into Corporate Vice President of Global HR Shared Services and is a member of HR Shared Services Leadership team. This leadership role manages a team of over 15 employees (including managers and individual contributors) across the region.

• Provide regional leadership to the Asia Employee Relations and Country HR operations team.
• Lead, manage and develop team to achieve annual goals and progress the strategic ER roadmap.
• Act as objective and trusted advisor for both employees and management across the region.
• Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, local employment laws, conflict resolution, performance management, progressive discipline, reductions in force and other separations of employment.
• Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way. Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable. Partner with legal counsel as needed.
• Leads and develop team to effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience.
• Lead or participate in the development and implementation of new policies and procedures.
• Partner with Business Partners, Centers of Excellence (COEs), internal and external legal counsel, Compliance, and other internal investigative bodies, as necessary to reach an effective resolution for employee matters.
• Provide insight and interpretation to managers and employees regarding relevant employment principles and complex employee relations issues, especially those requiring an explanation or interpretation of employment law, principles of effective performance management, workplace investigations, and critical incident management.
• Participates in the development and delivery of management training programs designed to advance the employee relations skills of management staff
• Lead team to improve employee experience in HR areas such as onboarding, offboarding and compliance activities/audits
• Ensure local legal compliance in areas such as contract and personnel file management.
• Identify gaps in process, policies and practices; Lead cross-functional teams to close gaps and optimize policies, processes or programs.
• Contribute to a culture of continuous improvement; be bold in driving change

Education

• Degree within Business/ HR or related field required
• Post Graduate degree / MBA preferred

Experience

• Minimum 15 years of related HR experience, including 8 years of ER
• Minimum 8 years of people management experience
• Experience driving operational excellence and improved employee experience
• Experience leading complex projects and organizational change
• Experience working in ambiguous and fast-paced environments
• Experience with remote and matrix management

Competencies

• Expertise in Employee Relations, local laws and compliance requirements
• Ability to manage and prioritize work in a fast-moving global environment and navigate ambiguity
• Excellent verbal and written communication skills in English, especially translating technical concepts into plain English
• Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact, and business acumen.
• Objective and trusted advisor; credible employee advocate
• Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including with HR and Business Leaders
• Process and continuous improvement skills
• Strong interpersonal and people leadership skills focused on coaching and collaboration
• Cross-cultural competence; ability to work on a global team and manage remote employees
• Proficient in Microsoft tools, including Word, Excel, PowerPoint, SharePoint
• Ability to travel, on limited basis as needed (15%)